Lisa Cull
Berwyn ,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Customer Service Specialist
Permaseal Basement Systems
04.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
Head Concierge
Standard Market
01.2016 - 04.2018
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
Preschool Teacher
Plainfield Park District
08.2003 - 04.2016
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Education
Bachelor of Arts - Elementary Education
Benedictine University
Lisle, ILSkills
- Customer Relations
- Calm and Professional Under Pressure
- Effective Written and Verbal Communication
- Excellent Written and Oral Communication
Timeline
Customer Service Specialist
Permaseal Basement Systems
04.2018 - Current
Head Concierge
Standard Market
01.2016 - 04.2018
Preschool Teacher
Plainfield Park District
08.2003 - 04.2016
Bachelor of Arts - Elementary Education
Benedictine University
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