Summary
Overview
Work History
Education
Skills
Additional Information - Professional Skills
Languages
Timeline
Generic

Lisa Cunha

Hampton

Summary

Payroll Specialist and HR Generalist with over 20 years of experience in optimizing payroll operations and HR systems for large organizations. Proficient in QuickBooks, HRIS, and database management, demonstrating a strong ability to enhance compliance with complex tax laws and improve records management. Committed to leveraging analytical skills to drive organizational efficiency and support business growth through streamlined processes and improved employee relations.

Overview

21
21
years of professional experience

Work History

Accounts Assistant /HR Generalist

Johnson's Lumber
03.2025 - 05.2025
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Completed weekly payroll for 22 employees.
  • Reviewed time records for 22employees to verify accuracy of information.
  • Managed payroll data entry and processing for 22 employees to comply with predetermined company guidelines.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Reconciled accounts, managed deposits, and tracked expenses.
  • Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Resolved payroll discrepancies quickly and successfully.
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Generated invoices upon receipt of billing information and tracked collection progress.

HR Generalist/ Sr. Payroll Specialist

Cambridge Institute
01.2015 - 06.2024
  • Manage payroll for 450+ employees, ensuring precise and timely processing.
  • Collaborate with HR to improve onboarding, speeding up integration.
  • Train staff on payroll systems, shortening training periods.
  • Prepare detailed reports for management, boosting audit readiness.
  • Implement automated payroll solutions, cutting errors and optimizing cycles.
  • Engineered automated reconciliation systems that streamlined cross-departmental workflows and enhanced financial reporting accuracy.
  • Led modernization of legacy systems through strategic automation, resulting in substantial improvements in processing efficiency.
  • Orchestrated meticulous tax reporting procedures and Form 5500 submissions, maintaining perfect audit compliance records.
  • Facilitated seamless integration between payroll and HR functions, optimizing benefits administration and departmental communication.
  • Developed a comprehensive payroll automation framework, reducing processing time while maintaining accuracy for 450+ employees.
  • Pioneered cross-functional integration between payroll and benefits systems, enhancing data accuracy and departmental efficiency.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Facilitated criminal background check process for new hires.
  • Processed unemployment claims and acted as company representative at unemployment hearings.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Implemented and supervised orientation procedures for new hires.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Worked alongside global business leader to deploy new training strategies.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.
  • Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Payroll Coordinator/ HR Generalist

MRV COMMUNICATIONS
01.2010 - 12.2014
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.
  • Created new hire and termination documents for payroll.
  • Provided customer service to employees regarding payroll inquiries and issues.
  • Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
  • Maintained strict confidentiality of all payroll information and records.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.

Payroll Coordinator

EAST COAST CABLE
01.2010 - 12.2011
  • Completed bi-weekly payroll for 250 employees.
  • Reviewed time records for 250 employees to verify accuracy of information.
  • Managed payroll data entry and processing for 250 employees to comply with predetermined company guidelines.
  • Interceded between employees during arguments and diffused tense situations.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Resolved payroll discrepancies quickly and successfully.
  • Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings.

Payroll Coordinator

PLACEMENT PROS
01.2004 - 12.2009
  • Prepared and processed payroll data for approximately 1,500 employees including inputting data from time sheets into payroll system.
  • Organized all payroll files including payroll reports; new hire information and existing employee data changes.
  • Processed multi-state garnishments, ensuring compliance and precision.
  • Collaborated with HR to ensure timely and accurate payroll for all employees.
  • Managed payroll system entries, resolving discrepancies to maintain data integrity.
  • Generated payroll reports and conducted audits, enhancing data accuracy.
  • Handled employee inquiries, providing clear guidance on payroll policies.
  • Redesigned employee self-service portal for payroll inquiries, significantly reducing response time and improving user satisfaction.
  • Streamlined multi-state payroll processing and compliance protocols while managing employee data integrity through systematic audits and reporting mechanisms.
  • Spearheaded portal redesign initiative, optimizing self-service payroll functionality and enhancing the overall user experience across departments.
  • Implemented an automated payroll reconciliation system, reducing processing time and minimizing discrepancies through integrated data validation.
  • Cultivated strong interdepartmental relationships by delivering responsive support and clear communication on complex payroll matters.
  • Orchestrated comprehensive payroll audits and compliance reviews, establishing robust quality control measures for data accuracy.
  • Collaborated with HR to implement policies, enhancing compliance and employee satisfaction.
  • Managed benefits program, ensuring smooth enrollment and accurate records for 160 employees.
  • Handled Worker's Compensation reports, supporting safety initiatives and policy adherence.
  • Streamlined hiring process, improving candidate experience and retention for future roles.
  • Processed payroll data, ensuring timely and accurate payments for a large workforce.
  • Optimized HR policy implementation and compliance monitoring, maintaining a strong knowledge of Federal and State employment regulations.
  • Led employee relations initiatives, resolving workplace concerns and providing guidance on benefits, 401(k) programs, and company procedures.
  • Coordinated workers' compensation incident reporting and safety program activities, ensuring thorough documentation and policy adherence.
  • Managed end-to-end recruitment processes, from advertisement placement to new hire orientation, while maintaining candidate databases for future positions.
  • Developed automated payroll validation protocols, reducing processing time while maintaining accuracy for 160 employees.
  • Reconciled complex payroll discrepancies and tax adjustments, ensuring compliance with federal and state regulations.
  • Prepared weekly, monthly, quarterly, and year-end reports as required by law and for management.
  • Archived all organized files by translating paper documents to electronic file and saving to payroll designated servers for environmental storage and accessible research.
  • Retrieved weekly payroll summary information for quarterly financial payroll reconciliation.
  • Assisted in auditing payroll data during payroll processing to ensure accurate and complete information in payroll systems.
  • Responded to payroll inquiries within a reasonable time frame in a courteous and professional manner.
  • Proposed solution when information is needed or errors occur.
  • Responsible for closing Payroll by storing all data processed; storing payroll CDs; retrieving important documentation from payroll packages and distributing to the payroll team as necessary.
  • Assisted with additional payroll projects as needed.

Education

High School - Courses

Peabody Veterans Memorial High School
Peabody, MA
03.2025

Skills

  • Leadership
  • HRIS
  • Recruiting
  • Paylocity
  • Auditing
  • Problem Solving
  • Analysis
  • Microsoft Excel
  • Time Management
  • Human Resources
  • ATS
  • Microsoft Office
  • QuickBooks
  • Paychex
  • Employee Relations
  • Microsoft Word
  • Accounting
  • Workday
  • Records Management
  • Payroll Compliance
  • Process Optimization
  • Employee Training
  • Data Entry
  • Database Management
  • ADP
  • Ledger and journal entries
  • Data inputting
  • Statutory accounts preparation
  • Payment reconciliation
  • Month-end closing
  • Correspondence management
  • Report generation
  • Financial software
  • Mail distribution
  • Payroll processing
  • Expense control
  • Cash flow management
  • Variance analysis
  • Attention to detail
  • Payment processing
  • Balance sheet management
  • Budget preparation
  • Bank reconciliation
  • Expense tracking
  • Time management
  • Team collaboration
  • Audit support
  • Accounts receivable management
  • Tax compliance
  • Payroll administration
  • Journal entries

Additional Information - Professional Skills

  • Time Management
  • Critical Thinking
  • Complex Problem Solving
  • Social Perceptiveness
  • Management of Material Resources
  • Customer and Personal Service
  • Communication
  • Analytical Thinking
  • Adaptability/Flexibility
  • Leadership
  • Multitasking

Languages

Portuguese
Full Professional

Timeline

Accounts Assistant /HR Generalist

Johnson's Lumber
03.2025 - 05.2025

HR Generalist/ Sr. Payroll Specialist

Cambridge Institute
01.2015 - 06.2024

Payroll Coordinator/ HR Generalist

MRV COMMUNICATIONS
01.2010 - 12.2014

Payroll Coordinator

EAST COAST CABLE
01.2010 - 12.2011

Payroll Coordinator

PLACEMENT PROS
01.2004 - 12.2009

High School - Courses

Peabody Veterans Memorial High School

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