Summary
Overview
Work History
Education
Skills
Certification
References Available Upon Request
Timeline
Generic

Lisa Curtis

Orlando,FL

Summary

Helpful Patient Care Representative with 10 + years of patient services talents. Highly organized and communicative with a strong history of medical office operations. . Adept at assisting patients with all aspects of insurance billing resolutions or payments. Skilled Patient Care Coordinator familiar with case management and care planning.10 + years history as Registered Nurse working in busy healthcare settings prior to transitioning into administrative roles. Comprehensive understanding of care spectrum and processes for care coordination. Dedicated Patient Care Coordinator successful at care determinations, interdisciplinary coordination and team leadership. Strategic planner and analytical problem solver with 10 + years in all healthcare environments. Excellent knowledge of care options, financial impacts and insurance. Hardworking Patient Care Coordinator bringing10 + years of experience in healthcare. Expertise includes practice administration and program management. Excellent consensus builder with successful record of reaching positive patient care solutions.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Patient Care Representative

EverlyHealth
09.2021 - 06.2022
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Screened patients for financial assistance and aided in preparing required funding documents.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Resolved problems with communication and billing to foster seamless services.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.

Certified Medical Assistant

Ucf Health
02.2014 - 08.2021
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Prepared and administered medications to alleviate patient symptoms.

Lead Certified Medical Assistant

Central Florida Physiatrists
08.1997 - 02.2013
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures and care plan instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Prepared and administered medications to alleviate patient symptoms.

Education

No Degree - Certified Medical Assistant

Winter Park Technical School
Winter Park,Flordia

Skills

  • Providing Information and Resources
  • Administrative and Office Support
  • Reminder Calls
  • Operational Requirements
  • Patient Care
  • HIPAA Compliance
  • Calm and Effective Under Pressure
  • Patient Profiles
  • Quality Standards and Protocols
  • Building Rapport and Credibility
  • Database Search and Data Entry Skills
  • New Hire Training
  • Medical Terminology
  • Documenting and Recording Information
  • Patient Interviews
  • Registration and Scheduling
  • Appointment Scheduling
  • Payment Collection
  • Patient Care Coordination
  • Insurance Verification
  • Gathering Information From Patients
  • Resolving Problems
  • Explaining Policy and Procedures
  • Patient Needs Assessment and Referral
  • Prescriptions Management
  • Patient Registration
  • EMR / EHR
  • Multitasking ability

Certification

  • CMA - Certified Medical Assistant,
  • CNA - Certified Nurse Assistant

References Available Upon Request

Sunita Rakhan,Supervisor for EverlyHealth ph# 347-984-3209

Anthony Dearman Supervisor at UCF Health ph# 901-668-6741

David Haddock,M.D ph# 407-797-3911

Shazia Beg,M.D. ph# 315-430-6958

Abdo Asmar,M.D. ph # 407-504-8308

Timeline

Patient Care Representative

EverlyHealth
09.2021 - 06.2022

Certified Medical Assistant

Ucf Health
02.2014 - 08.2021

Lead Certified Medical Assistant

Central Florida Physiatrists
08.1997 - 02.2013

No Degree - Certified Medical Assistant

Winter Park Technical School

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Lisa Curtis