Lisa Curtis
Charlotte,NC
Summary
Results-driven Global Account Manager with focused experience in the telecommunications industry. Proven track record of managing and expanding key client relationships on both a National and Global scale, driving revenue growth, ensuring customer satisfaction, and serving as a strategic partner to clients. Over 9 years' experience in account research, development, and management, with strong focus on navigating complex business environments.
Overview
12
12
years of professional experience
Work History
GLOBAL STRATEGIC ACCOUNT MANAGER - ENTERPRISE ACCOUNTS
COMMSCOPE
Charlotte, NC
08.2023 - Current
- Spearhead strategic management for 12 global accounts in manufacturing and healthcare, ensuring consistent growth and nurturing long-term client relationships
- Drive revenue expansion by developing and executing comprehensive account strategies, emphasizing building and connectivity solutions to meet evolving client needs
- Collaborate with cross-functional teams to identify opportunities for product/service enhancements, customizations, and innovative solutions tailored to specific client requirements
- Serve as the primary point of contact for key clients, addressing inquiries, managing escalations, and ensuring high levels of customer satisfaction
- Conduct regular account reviews to assess performance metrics, identify areas for improvement, and present strategic recommendations to enhance client outcomes
- Lead contract negotiations and renewals, working closely with legal and finance teams to ensure mutually beneficial agreements while maximizing revenue potential
- Stay abreast of industry trends, competitive landscapes, and emerging technologies to provide clients with insights and recommendations for maintaining a competitive edge
- Develop and deliver high-impact presentations to key stakeholders, showcasing the value proposition of CommScope's products and services
- Collaborate with internal teams to forecast sales, track account performance, and contribute to the development of sales and marketing collateral
- Proactively identify upsell and cross-sell opportunities, driving revenue growth and expanding CommScope's footprint within assigned accounts
- Actively participate in industry conferences and events to network, build brand awareness, and stay informed about market trends and customer needs.
GLOBAL ACCOUNT MANAGER - COMMERCIAL REAL ESTATE
COMMSCOPE
01.2023 - 08.2023
- Identified and managed opportunities for alignment with CommScope’s largest Commercial Real Estate partner, Jones Lang LaSalle (JLL)
- Participated in team sales initiatives by setting long-term strategic goals, identifying vital resources, and managing the customer interface for strategically important accounts globally
- Drove organizational programs, including sales incentive initiatives through CommScope’s global channel
- Coordinated with Regional Directors and Account Managers to assess key decision-makers’ needs, aligning with JLL’s business and technological requirements
- Maintained and reported on the global project pipeline for all JLL opportunities, executing strategic account plans for year-over-year growth across all regions
- Partnered with executive-level and local management, serving as a liaison and point of escalation within the organization
- Managed project tasks, overseeing the buying process, communication between partners, distributors, and invoicing of products rendered.
NATIONAL PARTNER ACCOUNT MANAGER
COMMSCOPE
06.2021 - 01.2023
- Managed strategic relationships with 5 designated CommScope Elite Partners, developing and executing on strategic account plans
- Formulated and implemented tactical business and sales action plans, achieving a 15% YoY financial growth and surpassing a national team quota of $86M
- Partnered with executive-level and local management of National Partners, serving as a liaison and point of escalation within the organization
- Drove national-level sales for partners and integrators of CommScope solutions, with a primary focus on the Venue and Campus Network region, extending to Data Centers
- Executed the complete sales cycle by prospecting and qualifying leads, coordinating sale activities, and engaging resources for solution development, negotiation, and deal closure
- Ensured the involvement of relevant teams, including product line management, technical resources, marketing, and channel management
- Achieved 110% of the target growth by Q3 of 2021 for largest named account
- Delivered tailored training and product lines to suit the needs of diverse environments across verticals, including roll-out retail, MTDC, managed services, and branch-in-a-box style operations
INSIDE PARTNER ACCOUNT MANAGER & TERRITORY MANAGER
COMMSCOPE
Charlotte, NC
06.2018 - 06.2021
- Drove new business opportunities across North America, specializing in territories across Canada
- Tripled closed-won revenue in the first two months of 2021
- Managed and sold the full spectrum of CommScope's portfolio, including enterprise, networking, wireless, services, technology, and solutions
- Established and maintained effective business relationships at both functional and executive levels
- Traveled across Canada for trade shows, partner events, and project-specific meetings
- Developed and implemented effective coverage of accounts, along with strategies to create and capture opportunities for profitable and sustainable growth.
ACCOUNT MANAGER
XCENTRI
01.2017 - 06.2018
- Developed business through cold calling, networking, and providing staffing solutions on a permanent, temporary, or contract basis
- Negotiated contracts and employment terms, developed recruiting strategies, and trained recruitment teams
- Managed relationships with industry experts to gain industry knowledge, develop referrals, and generate sales leads.
SENIOR RECRUITER
CMS DIRECT HIRE
04.2015 - 10.2016
DEVELOPMENT INTERN
PENLAND SCHOOL OF CRAFTS
05.2014 - 09.2014
EDITOR IN CHIEF
WINDHOVER: NC STATE UNIVERSITY LITERARY & ARTS MAGAZINE
04.2012 - 05.2013
Education
BA in Visual Arts Studies -
NORTH CAROLINA STATE UNIVERSITY
01.2013
Skills
- Key Account Management: Proven ability to manage and expand key client relationships on a global scale
- Business Development: Skilled in identifying new business opportunities and generating sales growth
- Sales Strategy: Strong strategic planning and execution abilities to maximize revenue and profitability
- Negotiation: Exceptional negotiation skills in contract agreements and pricing discussions
- Cross-functional Collaboration: Demonstrated ability to collaborate effectively with diverse teams
- Customer Relationship Management (CRM): Proficient in utilizing CRM systems to track and manage client interactions
Community Service
- 7x24 CAROLINAS CHAPTER, Active member of local chapter, additionally engaged in Women in Mission Critical Operations (WiMCO), 2021, Present
- WOMEN’S TECHNOLOGY ALLIANCE OF CHARLOTTE, Founding Member, Board of Directors – Secretary & Social Media Manager, 2019, 2022
- BECHTLER MUSEUM OF MODERN ART, Docent and Event Volunteer, 2016, Present
Timeline
GLOBAL STRATEGIC ACCOUNT MANAGER - ENTERPRISE ACCOUNTS
COMMSCOPE
08.2023 - Current
GLOBAL ACCOUNT MANAGER - COMMERCIAL REAL ESTATE
COMMSCOPE
01.2023 - 08.2023
NATIONAL PARTNER ACCOUNT MANAGER
COMMSCOPE
06.2021 - 01.2023
INSIDE PARTNER ACCOUNT MANAGER & TERRITORY MANAGER
COMMSCOPE
06.2018 - 06.2021
ACCOUNT MANAGER
XCENTRI
01.2017 - 06.2018
SENIOR RECRUITER
CMS DIRECT HIRE
04.2015 - 10.2016
DEVELOPMENT INTERN
PENLAND SCHOOL OF CRAFTS
05.2014 - 09.2014
EDITOR IN CHIEF
WINDHOVER: NC STATE UNIVERSITY LITERARY & ARTS MAGAZINE
04.2012 - 05.2013
BA in Visual Arts Studies -
NORTH CAROLINA STATE UNIVERSITY
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