Lisa Cycholl
Holly
Summary
Accomplished Lead Dental Assistant at Children Dental Specialist, adept in data management and communication. Spearheaded inventory system improvements, enhancing supply efficiency by 30%. Proven expertise in pediatric dentistry and insurance verification, ensuring optimal patient care. Recognized for exceptional leadership and quality assurance, fostering a collaborative and secure environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Children Dental Specialist
Waterford
01.2024 - Current
- Performed x-ray imaging, including bitewing, periapical, and panoramic types
- Replenishing supplies in rooms and lab spaces
- Onboarding new employees
- Interviews
- Diagnosing equipment malfunctions
- Managed team of CDS dental assistants, delivering guidance and support in daily tasks
- Aided dentist during procedures by organizing instruments, ensuring equipment sterilization, and promoting patient comfort
- Established efficient inventory management system to monitor and replenish dental supplies.
- Upheld stringent infection control guidelines, fostering a secure environment for patients and staff
- Coordinated with front desk team to optimize patient flow across clinic
- Organized patient records with precision utilizing Electronic Health Record (EHR) systems.
- Advised patients on multiple treatment strategies customized to personal requirements and financial situations
Dental Receptionist
OFSMI
04.2021 - 11.2022
- Gather essential demographic, insurance, and clinical information from patients and record into designated database
- Identifies suitable resources to address issues regarding type, date, or location of prescribed procedures
- Optimizes scheduling of patient procedures for effective use of patient time and clinical resources.
- Processed co-payments and updated patient charts accurately.
Compiled end-of-day reports to summarize financial transactions. - Oversee banking deposits
Patient Access Representative
Ascension Providence Rochester Hospital
Rochester Hills
10.2019 - 03.2021
- Greeted patients at door while ensuring adherence to Covid-19 protocols.
- Assemble necessary demographic, insurance, and clinical details from patients and logs into appropriate database
- Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures
- Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources
- Assist with coordination of activities related to insurance pre-certification/authorization.
- Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.
Unit Secretary Emergency Room
Beaumont Health
Troy
06.2018 - 10.2019
- Managed multiple phone lines while delivering exceptional customer service.
- Responded promptly to customer inquiries, ensuring high satisfaction levels.
- Resolved issues efficiently, maintaining a professional demeanor throughout interactions.
- Documented customer feedback for continuous improvement and service enhancement.
- Inputting physician directives into computer system within ruses bay
- Coordinate patient transportation logistics
- Organize medical records for discharge
- Produce daily computerized reports detailing clinical staff assignments
Clinical Assistant
Beaumont Health
Troy
03.2009 - 06.2018
- Coordinated activities to maintain operational flow of 38-bed unit as unit secretary
- Overseeing multiple phone lines, delivering exceptional customer service
- Developed charts to streamline data presentation
- Ordering supplies for the unit
- Prepare medical records for discharge
- Trainer of new staff
- March 2018 Employee of the Month
- CA/NA preceptor for the floor
- BLS certified and Service Excellence Certified
- Ensures the comfort, safety and overall hygiene of the patient
- Coordinates with medical professionals from other departments regarding the patient’s condition
Education
General Studies - Business
Macomb Community College
Warren, MI01.2018
High school diploma or GED -
Lamphere High School
Madison Heights, MI06.1998
Skills
- Data Management
- Dental Assistant
- Time management
- Quality Assurance
- OSHA
- HIPAA
- Dental Receptionist
- Dental Records
- Dental coding
- Anatomy Knowledge
- Microsoft Office
- Communication skills
- Phone Etiquette
- Typing
- Pediatric dentistry
- Insurance Verification
- Clerical Experience
- Dental Scheduling
- Dentrix
- Customer service
Certification
- BLS/CPR
- BLS Certification
- CNA
- Food Handler Certification
- CPR Certification
- AED Certification
Awards
Employee of the Month 3 North, 03/01/18
Groups
GFWC Madison Heights, 2nd VP, 10/01/16, Present
Accomplishments
Member of the GFWC Madison Heiights womens
Timeline
Lead Dental Assistant
Children Dental Specialist
01.2024 - Current
Dental Receptionist
OFSMI
04.2021 - 11.2022
Patient Access Representative
Ascension Providence Rochester Hospital
10.2019 - 03.2021
Unit Secretary Emergency Room
Beaumont Health
06.2018 - 10.2019
Clinical Assistant
Beaumont Health
03.2009 - 06.2018
General Studies - Business
Macomb Community College
High school diploma or GED -
Lamphere High School
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