Lisa Czostkowski
Jacksonville,FL
Summary
Revenue Integrity Analyst with a proven track record at Ensemble Health Partners, focusing on enhancing charge capture accuracy and streamlining healthcare billing processes. Demonstrates expertise in EPIC software and excels in interpersonal communication, contributing to team productivity through effective onboarding and training initiatives. Author of comprehensive job aids and committed to maintaining current operational materials, fostering collaboration with client departments to achieve optimal results. Known for a reliable work ethic and ability to build strong relationships across teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Revenue Integrity Analyst
Ensemble Health Partners
Cincinnati, OH
10.2019 - Current
- Managed RI work queue accounts to attain daily goals.
- Confirmed all required support documentation was present for charge processing.
- Provided timely responses to team inquiries.
- Ensured departmental support requests were addressed within a 24-hour period through Smartsheet and email.
- Conduct virtual rounding with departments quarterly to identify and address issues.
- Updated the rounding log with facility communications.
- Spot trends in charges, and elevate to leadership as needed.
- Submit the productivity report weekly.
- Participated in meetings for RI and SMART duties.
- Ensured adherence to organizational policies and federal confidentiality requirements.
- Reviewed charge capture accuracy and identified opportunities for improvement with departments.
- Worked effectively in team environments to make the workplace more productive.
- Executed projects within established time frames.
- Ensured productive and efficient team operations by onboarding new hires with necessary knowledge.
- Developed a strong professional rapport with client departments.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Provided job-specific instruction to prepare new employees for key roles, enhancing overall productivity.
- Recommended changes or improvements in existing training processes as needed.
- Created comprehensive job aids to streamline workflow for new and current employees.
- Conducted employee quality audits when necessary.
- Provided feedback on employee performance based on observed results during training sessions.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Resolved any issues raised by participants during the training session in a timely manner.
PFS Billing and Audit
Baptist Health Medical Center
Jacksonville, FL
10.2009 - 10.2019
- Conducted research on accounts present in data mailers.
- Ensured accurate charges by evaluating EMR for infusions and injections.
- Collaborated with various departments to address EMR documentation errors.
- Review patient medical records to research for resolutions to problem accounts.
- Ensured accurate posting of charges through thorough investigation and departmental communication.
- Identified recurring mistakes to management for resolution.
- Investigated patient charge complaints and requests for account audits.
- Continuing education of coding requirements.
- Ensure strict confidentiality of patient information.
- Support colleagues in handling charge complications.
- Assisted management and colleagues with billing claims as needed.
PFS- Follow up
Baptist Health Medical Center
Jacksonville, FL
05.2005 - 09.2009
- Evaluated and verified benefits eligibility with precision.
- Managed inquiries received from various insurance carriers.
- Validated payment details from insurance companies.
- Ensured contractual adjustments were accurate per contract terms.
- Identified discrepancies and rectified patient billing issues.
- Successfully addressed rejection of claims.
- Assessed insurance coverage, deductibles, and potential carrier payments.
- Ensured accuracy by updating patient financial information.
- Executed timely processing of refunds and credits.
- Maintained courteous and pleasant interactions with patients, visitors, peers, and staff.
Education
Some College (No Degree) - Basic Coding
American Health Information Management Association
Skills
- Charge capture
- Skilled in EPIC Software
- Data Accuracy Verification
- Key performance indicators
- Medical coding
- Healthcare billing
- Auditing techniques
- Trend analysis
- Billing procedure knowledge
- Quality Assessment Skills
- Patient account auditing ability
- Group and individual instruction
- Train-the-trainer
- Student rapport
- New hire training
- Interpersonal communication
- Clear verbal communication
Certification
- Certified Revenue Cycle Representative (CRCR)
Affiliations
Dedicated to various crafting endeavors, with wreaths being my favorite specialty.
Dedicated dog enthusiast
Proud Grandmother
Timeline
Revenue Integrity Analyst
Ensemble Health Partners
10.2019 - Current
PFS Billing and Audit
Baptist Health Medical Center
10.2009 - 10.2019
PFS- Follow up
Baptist Health Medical Center
05.2005 - 09.2009
Some College (No Degree) - Basic Coding
American Health Information Management Association
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