Lisa Dailey
Virginia Beach,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service & Support Supervisor
StarChase
04.2018 - 09.2023
- Coached employees through day-to-day work and complex problems.
- Supervised operations of 24-hour customer service desk staffed by 5-7 team members.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Organized and updated databases, records and other information resources.
- Created reports, presentations and other materials for executive staff.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Cultivated effective and positive working relationships with clients through onboarding, initial training and ongoing support
- Researched and corrected customer concerns to promote company loyalty.
- Coordinated new hire recruitment, training and development.
- Reviewed paperwork to determine priorities and set schedules.
- Processed returns and updated accounts.
Office Administrator
Ghent Square Community Association
04.2017 - 12.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
Claims Service Representative
GEICO
07.2016 - 03.2017
- Maintained accurate and up-to-date records of claim information for future reference.
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Interviewed policyholders to verify information and obtain additional details.
Barista Trainer
Starbucks
08.2015 - 07.2016
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Maintained regular and consistent attendance and punctuality.
Human Resource Assistant
Target
08.2013 - 11.2015
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Created, refined, and updated schedule with over 3500 hours a week.
- Maintained accurate training records for 120 employees.
- Organized volunteer activities throughout community for team members.
Education
High School Diploma -
Newberg Senior High School
Newberg, ORSkills
- Team Meetings
- Cloud Technologies
- Delivery Schedules
- Customer Implementation Support
- Interdepartmental Collaboration
- Customer Satisfaction
- Deliverables Coordination
- Operational Efficiency
- Microsoft Office
- SLA Management
- Customer Service Management
- Research and Analysis
Certification
- ZenDesk Customer Service Professional
Timeline
Customer Service & Support Supervisor
StarChase
04.2018 - 09.2023
Office Administrator
Ghent Square Community Association
04.2017 - 12.2018
Claims Service Representative
GEICO
07.2016 - 03.2017
Barista Trainer
Starbucks
08.2015 - 07.2016
Human Resource Assistant
Target
08.2013 - 11.2015
High School Diploma -
Newberg Senior High School
Similar Profiles
Jason BenzJason Benz
Installation and Service Manager at StarChase, LLCInstallation and Service Manager at StarChase, LLC
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Joshua GarmonJoshua Garmon
Senior Advisor, Area Development at ALSAC St. Jude Children's Research HospitalSenior Advisor, Area Development at ALSAC St. Jude Children's Research Hospital
Kay-la KnightKay-la Knight
City Letter Carrier at United States Post OfficeCity Letter Carrier at United States Post Office
Arthur LeeArthur Lee
Data Entry Specialist at Elevance HealthData Entry Specialist at Elevance Health