Lisa Dalrymple
New Cumberland,PA
Summary
Driven and detail-oriented professional with a proven track record at Bird I.T, enhancing customer satisfaction and streamlining operations. Leveraged strong organizational skills and a service-oriented mindset to improve appointment scheduling efficiency and client relations. Excelled in multitasking and problem-solving, significantly contributing to team success and operational excellence.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Bird I.T
06.1998 - 06.2001
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Reduced incoming call response time by implementing an effective call routing system.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected Type payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Customer Care Representative
Riteaid
06.1997 - 06.1998
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
West Perry Senior High School
Elliottsburg, PA1998
Skills
- Time Management
- Telephone skills
- Data Entry
- Organization skills
- Verbal and written communication
- Customer/Client relations
- Customer and client relations
- Scheduling
- Scheduling appointments
- Greeting and Seating Clients
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Document Management
- Clerical Support
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
- Typing Speed
- Service-oriented mindset
- Office Management
- Multi-Line Telephone Systems
- Tech-Savvy
- Performance Improvement
- Bookkeeping
- Basic accounting
- Information Protection
- Document Control
- Mail distribution
- Strategic Planning
- Security awareness
- Technical Support
- Business operations understanding
- Office equipment operations
- Staff Management
- Meeting Preparation
- Record preparation
- Supply Management
- Spreadsheet tracking
- Security understanding
- Business Administration
- Database Administration
- Business Correspondence
- Meeting Coordination
- Project Coordination
- Project Management
- Expense Reporting
- Travel Coordination
- Correspondence Management
- Transcription and dictation
- Correspondence distribution
- Travel Planning
- Travel Arrangements
- Customer Service
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Call Answering and Routing
- Appointment Scheduling
- Microsoft Office
- Payment Processing
- Team Collaboration
- Courteous and Professional
- Computer Proficiency
- Relationship Building
- Billing and Invoicing
- Visitor and Customer Relations
- Conflict Resolution
- Customer Complaint Resolution
- Documentation
- Records Maintenance
- Basic Math
- Call Management
- Multi-Line Phone Systems
- Word Processing
- Supply Ordering
- Inventory Management
- Records Management
- Office Supply Management
- Bookkeeping Support
- Bank Deposits
- Office Equipment Maintenance
- Meeting Support
- Claims Handling
- Research and Data Analysis
- Switchboard Operation
- Report Preparation
- Number wpm Typing Speed
- Equipment Troubleshooting
- Catering Coordination
- Digital File Transmission
- Referral Coordination
- Cloud-Based File Organization
- Intuit QuickBooks
- Needs Assessment
- Statistical Analysis
Certification
- Data entry
- Communication skills
- Retail sales
- Negotionational skills
- Payroll
- Information management
- Computer skills
- Front desk
- Organizational skills
- Microsoft word
- Typing
- Microsoft Outlook
- Medical terminology
- Windows
- Office experience
- Customer service
- Clerical experience
- Phone etiquette
- Microsoft Excel
Timeline
Receptionist
Bird I.T
06.1998 - 06.2001
Customer Care Representative
Riteaid
06.1997 - 06.1998
West Perry Senior High School