Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa Darley

Colville,WA

Summary

Dynamic office professional with a proven track record in office organization and customer relationship management. Skilled in Microsoft Office and adept at enhancing operational efficiency. Recognized for maintaining professionalism under pressure and delivering exceptional service, ensuring client satisfaction and loyalty. Committed to fostering a productive and positive work environment.

Overview

15
15
years of professional experience

Work History

Office Manager

Country Value
Colville, WA
01.2013 - 09.2024
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cashier

Dollar Tree Stores
Colville, WA
09.2012 - 01.2013
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Welcomed customers, offering assistance to help find store items.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Bartender

Logger Tavern
Colville, WA
03.2012 - 09.2012
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers and provided excellent customer service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Maintenance Technician

Rural Resources Community Action
Colville, WA
05.2009 - 05.2010
  • Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
  • Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Cleared clogged drains and replaced valves, faucets and fixtures.
  • Maintained walkways, driveways, and parking lots by removing snow, ice, and other obstructions.
  • Maintained lawn areas using mowers, trimmers, and edgers to ensure neat appearance.

Education

Associate of Arts - Biological And Physical Sciences

Community Colleges of Spokane
Colville, WA
05-2011

Skills

  • Office organization
  • Customer relationship management
  • Time management
  • Document management
  • Microsoft Office
  • Clerical support
  • Supply management
  • Report preparation
  • Clear oral/written communication

References

References available upon request.

Timeline

Office Manager

Country Value
01.2013 - 09.2024

Cashier

Dollar Tree Stores
09.2012 - 01.2013

Bartender

Logger Tavern
03.2012 - 09.2012

Maintenance Technician

Rural Resources Community Action
05.2009 - 05.2010

Associate of Arts - Biological And Physical Sciences

Community Colleges of Spokane

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Lisa Darley