Lisa Dasilva

• Responsible for overall execution of delivery and continued optimization of Revenue Cycle Automation products, ensuring tight integration for robust functionality and automation
• Develops clear deliverables and expectations for software outcomes in partnership with operations and technical resources
• Responsible for managing vendor relationships, including roadmap of projects, identification of development needs, and issue escalation and resolution plans
• Responsible for
• Developing and reporting on key success indicators to determine overall impact of products
• Collaborates
• With senior leadership to understand business requirements and goals and assists in identifying and prioritizing system maintenance efforts to support business objectives
• Provides expertise in Epic and Revenue Cycle vendor best practices, integration and recommendations
• Performs gap analysis on existing processes and technology to determine improvement opportunities

• Led planning, implementation, and stabilization of Epic Cadence, Welcome, & Referrals applications
• Managed team of analyst responsible for maintaining Epic Cadence, Referrals, Welcome, & MyChart Direct Scheduling applications
• Developed and executed strategies and workflows to achieve post-implementation stabilization projects
• Managed build and implementation of MyChart Direct Scheduling with ZocDoc Open Scheduling
• Collaborated with business owners and department administrators to help to identify business and build requirements, requirements provide recommend software solutions
• Provided oversight and management to team of analyst
• Ensured that application is well supported and maintained
• Worked closely with end-users and ITS management staff to manage development and implementation of new features and functions
• Completed troubleshooting, configuration and error resolution using Service Now
• Manages application quarterly upgrade needs from management and review of release notes, to build, test and upgrade support
• Enhanced project request process, leveraging agile methodology, to enable faster turnaround time

Business System Support Specialist III, Ambulatory Technology and Training 2012-2017

Application Support Specialist II, Ambulatory Technology and Training 2010-2012

Application Support Specialist I, Ambulatory Technology and Training 2008 – 2010

• For Guided Pathways to Scheduling (GPS) and Decision Trees for complex clinical departments, ancillary services, and centralized scheduling teams, resulting in increased scheduling accuracy, increased staff efficiency, reduced training time, and 90% department participation in centralized scheduling access
• Collaborated with clinical departments to identify and streamline scheduling processes based on business needs, implementing functionality to support scheduling efficiency
• Developed curriculum and trained end users on scheduling template management and Cadence workflows
• Managed strategy and deployment of Welcome Kiosks across Enterprise
• Implemented and monitored kiosk utilization, leveraging data to inform future state workflow enhancements
• Trained end users on template management and assistance in planning and completing train the training program for new hire training