Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Volunteer
LISA DASS

LISA DASS

Fairburn,GA

Summary

Affable Solutions Consultant with 9 years of experience helping companies connect customers with ideal solutions. Dedicated to taking ownership of full customer lifecycle, from pre-sale education to post-sale support. Consistently evangelizes for high-quality products and exceptional services. Keen to form strong, lasting business relationships between clients and providers.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Federal Charge Services Consultant

Oracle
01.2023 - 06.2023
  • Knowledgeable in Charge Services issue resolution specific to testing and troubleshooting
  • Educated in the Consulting Framework/Iterative Approach, as well as Model
  • Experienced in Workflows for Charge Services solution
  • Knowledgeable in the application and development of clinically driven revenue cycle
  • Ability to apply design concepts with build and maintenance to initiate successful design and create a working system for the client
  • Knowledgeable of key integration points between Charge Services and other revenue cycle solutions
  • Peer mentoring and development
  • Conducted presentations for Current State Review, Workshop, Validation Event, Go-Live
  • Client Calls, demonstrating Oracle's Clinically Driven Revenue Cycle workflows, withing the
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Reservation Specialist

Delta Air Lines, Inc
Atlanta, Georgia
09.2021 - 01.2023
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Answered approximately 60 phone calls and emails regarding customers inquires, concerns and complaints per day.
  • Resolved various issues and discrepancies for customers.
  • Handled billing information over phone.

Trainer, Sortation Center Logistics Auditor

Amazon
South Fulton, Georgia
11.2020 - 06.2022
  • New Hire onboarding
  • Quality assurance - Auditing, Shipping and tracking accuracy - Cross-functional communications with Amazon locations
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Moved pallets and packing material to designated vacant storage areas for operational safety.
  • Monitored participant workflow and behaviors throughout training process.

Global Enterprise Consultant /, Analyst

VerizonBusiness
Alpharetta, GA
07.2014 - 06.2019
  • Account Management, auditing, analysis and forecasting of B2B billing and account recommendations, Customer savings of over $100,000/year
  • Project management and implementation of customer B2B Business
  • Strategies
  • IOT contracts and device renewals nationally
  • Driving and maintaining Customer Loyalty Index at 9.75/10
  • Cross-functional customer relationship driver
  • Leadership 100% CRS
  • Discovered root causes of problems and identified appropriate solutions.
  • Analyzed unstructured information to derive key insights.
  • Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward.
  • Optimized core processes to improve business performance and operational agility.
  • Investigated system issues and implemented resolutions to reduce downtime.

Business Solutions Specialist

Verizon
Alpharetta, GA
08.2012 - 06.2014
  • B2B Phone Sales and contract renewals, which drove Base in Contract by 25% year over year
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Drafted integration plans to ease assimilation of products into customers' business infrastructure.
  • Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
  • Collected customer satisfaction data via surveys and other measures.

Customer Service Supervisor / Trainer

Verizon Wireless
Alpharetta, GA
01.2007 - 08.2012
  • New Hire Onboarding Training
  • Created, prepared and delivered reports to various departments.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • 90% Retention and 50% career progression to date of trainees
  • Cost savings $90,000
  • Leveraged process and change management methodologies, which resulted in increased Customer Loyalty Index from 8.63 to 9.70, creating a truly customer- focused culture.

Customer Service Representative

Verizon Wireless
Alpharetta, GA
01.2007 - 12.2008
  • Content Builder for Trouble Shooting and "Did You Know" Customer Service Department Guide
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Customer relation management

Education

Bachelor of Science - Information Technology Project Management

STRAYER UNIVERSITY
Douglasville, GA
10.2018

Skills

  • Organization and Time Management
  • IT and Presentation Skills
  • Computer proficient
  • Excel in Business Strategies,
  • Contract Negotiation and Auditing
  • Microsoft & Google Office Suites
  • Training and development
  • Quality Assurance
  • Time & Risk management skills
  • Dashboard Development
  • Customer Feedback
  • Client Needs Assessment
  • Data Modeling
  • Project Planning
  • Service Delivery
  • Lean Six Sigma
  • Interpersonal Communication Skills
  • Product Demonstration
  • Support Response Coordination
  • Continuous Improvements
  • Consultative Sales Approach
  • Trend Data Analysis
  • Strategic Planning
  • Client Correspondence
  • Customer Interaction
  • Train Users
  • Pricing Structures
  • Information Flow Management
  • Cost Analysis
  • Gather Project Requirements
  • Administration and Management
  • Test and Optimize Systems

Certification

  • Lean Six Sigma -September 2018
  • CRCR Training - April 2023

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Federal Charge Services Consultant

Oracle
01.2023 - 06.2023

Reservation Specialist

Delta Air Lines, Inc
09.2021 - 01.2023

Trainer, Sortation Center Logistics Auditor

Amazon
11.2020 - 06.2022

Global Enterprise Consultant /, Analyst

VerizonBusiness
07.2014 - 06.2019

Business Solutions Specialist

Verizon
08.2012 - 06.2014

Customer Service Supervisor / Trainer

Verizon Wireless
01.2007 - 08.2012

Customer Service Representative

Verizon Wireless
01.2007 - 12.2008

Bachelor of Science - Information Technology Project Management

STRAYER UNIVERSITY

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