Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Davis

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Diligent Department manager skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

Motivated Department manager experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Conscientious Department manager with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

Motivated Department manager of 20 years which thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures,

Motivated Customer Service Representative with over 20 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.

Overview

20
20
years of professional experience

Work History

Home Side/ HBC Manager

Kroger Marketplace
Katy, TX
05.2002 - Current
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Created visual store strategy based on market trends.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Answered questions about store policies and addressed customer concerns.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created employee schedules to align coverage with forecasted demands.

Education

Bellaire High School
Bellaire, TX

Skills

  • Department Oversight
  • Records Organization and Management
  • Management Training
  • Originality and Creativity
  • Merchandise Promotion and Display
  • Sales Promotion
  • Focus and Follow-Through
  • Performance Monitoring and Evaluation
  • Problem Anticipation and Resolution
  • Business Leadership
  • Sales Tracking
  • Personnel Scheduling
  • Team Meetings
  • Store Growth Planning
  • Corrective Actions
  • Store Management
  • Customer Satisfaction
  • Retail Management
  • Assignment Delegation
  • Effective Working Relationships
  • Employee Performance Reviews
  • Customer Transactions

Timeline

Home Side/ HBC Manager

Kroger Marketplace
05.2002 - Current

Bellaire High School
Lisa Davis