LISA DAVIS
Dallas,GA
Summary
Highly experienced Administrative Assistant with 30 years of diverse industry experience, seeking to leverage extensive skills in office management, client relations, and executive support. Adept at streamlining operations, managing confidential information, and delivering exceptional service. Committed to contributing strong organizational abilities, attention to detail, and leadership to a dynamic team environment. Eager to drive efficiency and support the success of a forward-thinking organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant to the Director & Assistant Director of Operations
Phoenix Air
03.2023 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications nd merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Assisted in recruiting, hiring and training of team members.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Operations Specialist I
Pike Engineering
09.2022 - 03.2023
- Spearheaded 1000+ billing/invoicing for the companies’ top clients; Alabama Power & Mississippi Power
- On-boarded 70 new hires and facilitated their journey through the training process through strong customer service skills in person, via phone and e-mail etiquette
- Managed inventory management, procurement of supplies, ensuring cost-efficiency and a well-maintained workplace environment
- Monitored and audited 25+ transactions daily to ensure proper use of the P-Card according to company policy
- Knowledge of federal, state, and local laws, codes
Insurance Representative
State Farm
03.2019 - 02.2022
- Managed 18 projects at one time ensuring all business objectives were successfully executed within the projected timeline
- Consistently achieved daily quota goals by 110% for 12 consecutive months
- Developed sales strategies that increased revenue by 45% annually through innovative marketing, client acquisition, retention, and industry networking
- Successfully oversaw 25+ existing accounts, cross-selling new programs and incentives, providing customers with a clear understanding of services, and maintaining a 98% client satisfaction rate
- Able to grasp information and reach conclusions from written materials
Office Manager
Paulding County Economic Development
05.2021 - 09.2021
- Managed the Executive Director’s calendar, scheduled meetings, and teleconferences; responded promptly to emails, arranged transportation
- Enhanced office workflows by managing and prioritizing tasks to ensure time focused on critical and strategic issues, increasing office productivity by 40%
- Analyzed and compiled technical data and financial analysis making recommendations to enhance service goals
- Processed and managed all accounts receivable and accounts payable with 100% accuracy
- Entrusted to manage confidential and sensitive matters, handling them with professionalism
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Palatka High School
Palatka, FL06.1990
Skills
- Proficient in Microsoft Office Suite
- Customer Service
- Attention to detail
- Document Preparation
- Expense Reporting
- Calendar Management
- Strong Organization
- Interpersonal Relations
- Administrative Support
- Compensation and benefits
- Schedule & calendar planning
- QuickBooks
- Office Administration
- Accounting
Certification
- State of Georgia Notary Public, Paulding County, GA
- Property & Casualty License, GA
Timeline
Administrative Assistant to the Director & Assistant Director of Operations
Phoenix Air
03.2023 - Current
Operations Specialist I
Pike Engineering
09.2022 - 03.2023
Office Manager
Paulding County Economic Development
05.2021 - 09.2021
Insurance Representative
State Farm
03.2019 - 02.2022
- State of Georgia Notary Public, Paulding County, GA
- Property & Casualty License, GA
High School Diploma -
Palatka High School
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