Lisa Davis
Virginia Beach,VA
Summary
Experienced professional with 16+ years in leadership, training, coaching, and human resources across diverse, fast-paced environments. Proven ability to develop and implement training programs, recruit and support talent, and lead teams to success. Background includes supervisory roles at GEICO, business ownership, and military experience, offering a unique perspective on discipline, structure, and mentorship. Skilled in interpersonal communication and fostering supportive environments that promote resilience, instill discipline, and drive achievement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner
Coastal Shine Commercial Cleaning, LLC
Virginia, Nebraska
05.2025 - Current
- Founded and grew a commercial cleaning company serving small businesses and property managers.
- Designed and implemented operational workflows to ensure the business runs smoothly.
- Hired and trained staff to manage day-to-day service delivery.
- Focused on high-level strategy, hiring, and business development, with minimal involvement in daily tasks.
- Oversaw marketing efforts, including targeted campaigns to attract and retain clients.
Freelance HR Recruiter
Allure Esthetics
Virginia Beach, VA
04.2023 - 05.2025
- Conducted thorough candidate screenings to assess qualifications and cultural fit.
- Reviewed candidate applications and conducted phone interviews and screenings.
- Created job postings, and posted ads on job boards and social media.
- Developed recruitment strategies to attract qualified candidates.
- Referenced verifications for selected candidates.
- Conducted initial phone screens and interviews to assess candidate qualifications.
- Informed job applicants of duties and responsibilities, including compensation, and any potential benefits.
Licensed Insurance Professional
GEICO
Virginia Beach, United States
07.2008 - 09.2020
- Coached and trained over 8 new hire classes, aligning skill development with organizational objectives
- Developed and delivered Remediation Training, significantly enhancing team knowledge and performance
- Conducted Reissue Training programs from 2016 to 2018, improving coaching techniques across multiple cohorts
- Assisted with onboarding new customer service agents and team members
- Conducted interviews for new hires in Customer Service and Sales departments
- Collaborated with upper management to align on best practices, contributing to strategic departmental calibrations
- Supervised a team of 10 agents, driving improvements in team productivity and service quality
- Consistently ranked in the 1st Quartile for proficiency and effectiveness, achieving top performance status.
Unit Supply Specialist
United States Army Reserve
Newport News, VA
11.2001 - 11.2009
- Managed inventory control, maintaining comprehensive records for unit equipment to ensure accountability and preparedness for mobilization requirements
- Coordinated supply chain and equipment maintenance, supporting operational efficiency and seamless reintegration of soldiers from overseas assignments
- Ensured efficient supply and maintenance of equipment for personnel, contributing to operational readiness.
Customer Service Representative/Teller
Chartway FCU
Virginia Beach, VA
01.2003 - 01.2008
- Processed banking transactions, such as check deposits, withdrawals, and financial transfers, with a focus on accuracy and regulatory compliance
- Provided exceptional customer service, addressing client inquiries and issues while maintaining strict confidentiality, and leveraging extensive knowledge of bank products and services
- Resolved customer inquiries and issues effectively, enhancing overall client satisfaction through in-depth understanding of bank products and services.
Education
MBA - Human Resource Management
Saint Leo University
03-2023
Bachelor of Arts - Business Administration
Saint Leo University
01.2021
Skills
- Proficient in Microsoft Office
- Critical thinking
- Project management
- HR policy development
- Coaching and mentoring
- Effective communication
- Recruitment and interviewing
- Change management strategies
- Conflict resolution techniques
- Training and development
- Team leadership skills
- Time management expertise
- Candidate screening processes
- Problem-solving abilities
- Human resource management practices
- Marketing strategies
- Small business operations management
- Client engagement optimization
- Typing speed of 63 WPM
Certification
Certified Six Sigma Yellow Belt
Awards
Armed Forces Reserve Medal
Timeline
Owner
Coastal Shine Commercial Cleaning, LLC
05.2025 - Current
Freelance HR Recruiter
Allure Esthetics
04.2023 - 05.2025
Licensed Insurance Professional
GEICO
07.2008 - 09.2020
Customer Service Representative/Teller
Chartway FCU
01.2003 - 01.2008
Unit Supply Specialist
United States Army Reserve
11.2001 - 11.2009
MBA - Human Resource Management
Saint Leo University
Bachelor of Arts - Business Administration
Saint Leo University
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