LISA D CONNORS
Lansdowne,PA
Summary
Certified Pharmacy Technician with extensive experience at AmeriHealth Caritas, specializing in Medicare and Medicaid processes. Demonstrated leadership in team training and quality assurance, with a strong focus on problem-solving. Skilled in managing complex prescription inquiries while ensuring compliance with HIPAA standards, resulting in enhanced patient care and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
AmeriHealth Caritas
Philadelphia, PA
10.2019 - Current
- Assist members with Pharmacy benefit inquires
- Educate providers on formulary and prior authorization processes
- Provide real-time support to pharmacies with point-of-service inquiries
- Enter customer data and other relevant information into the database
- Effectively communicate issues and resolutions to customers and appropriate internal staff
- Adhere to standard operating procedures to ensure call handling accuracy and operational effectiveness
Certified Pharmacy Technician
Penn Medicine
Philadelphia, PA
12.2018 - Current
- Assist the pharmacy's concierges with prescriptions for the hospital's inpatients whose scheduled for patient discharge
- Greet customers and answered questions regarding personal medications or over-the-counter pharmacy products
- Manage medication stocks, including conducting counts, labeling products and maintaining controls
- Refill medications, provided exemplary customer service to patients, offered insight into over-the-counter products and verified insurance benefits
- Process and submit claims to insurance companies for payment
- Establish and update patient profiles and patient charts in EPIC and Citrix systems, including lists of medications and insurance details
- Checked medications accuracy, completeness of all drug packaging & labeling, and verify CII prescriptions in PDMP for the pharmacist final verification
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy Citrix and EPIC computer systems
- Received, reviewed, dispensed, and labeled prescriptions with expert accuracy
- Efficiently processed cash register transactions for new and refilled prescription orders
- Consulted with customers via telephone or in-person to assist with prescription requests
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Entered patient and medication information into Epic and Citrix software to generate prescription labels
Certified Pharmacy Technician
Enclara Pharmacia
Philadelphia, PA
04.2017 - 09.2019
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
- Researched customer health insurance plans to provide prescription authorization and efficient patient care
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling
- Identified and corrected data entry errors to prevent duplication across systems
- Maintained quality levels above prescribed minimums to support team productivity and efficiency
- Identified errors in data entry and related issues by mentioning to supervisors for resolution
Lead Pharmacy Technician/ Wellness Ambassador
Rite Aid Pharmacy
Yeadon, PA
05.2000 - 05.2017
- Wellness ambassador/pharmacy tech to promote, organize, and arrange flu clinics
- Promote the Redi-clinic, increase RX scripts, and engage with customers to inform the importance of immunizations
- Entered new/update patient profiles and processed prescriptions into medication input software system
- Communicated directly with doctors' offices via telephone, fax and email
- Provided friendly customer service at prescription drop-off and pick-up counters
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner
- Verified patient data and billing information
- Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty
- Labeled all products appropriately, including cautionary and auxiliary labels
- Precisely processed third party prescriptions and managed adjudication review
- Directed operations to increase efficiency and minimize patient wait times
- Consistently upheld proper pharmacy and general safety procedures and standards
- Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls
- Maintained proper pharmacy and general safety procedures and standards, including department cleanliness
- Proficiently processed and dispensed written, oral and electronic prescriptions
Team Lead Certified Pharmacy Technician
Perform RX/Keystone Mercy Health Plan
Philadelphia, PA
12.2005 - 10.2010
- Assist with escalated calls; monitor queue and track inbound calls
- Motivate and encourage technicians on the team with positive feedback and recommendations of any errors if needed
- Weekly huddles with the team to discuss events, communicate company updates, and answer questions and comments
- Perform monthly call audits
- Assist members with pharmacy benefits inquires
- Assist with inbound and outbound calls with pharmacies in processing for Medicaid and Medicare rejected claims
- Provide real-time support to pharmacies with point-of-service inquiries
- Reviewed and follow-up prior authorization forms for non-formulary medications; Educate prescribers on formulary and prior authorization processes
- Work on special projects for the team
- Provided side-by-side training as needed
- Maintain contact with contracted clients to assure Perform RX/KMHP protocols are maintained
Education
Pharmacy Technology - Pharmacology and Pharmacy Law
Harcum College
Bryn Mawr, PA01.2004
Skills
- Expert understanding of Medicare and Medicaid processes
- Abbreviations comprehension
- Extensive medical terminology knowledge
- HIPAA trained
- Team leadership
- Quality assurance and control
- Detail-oriented
- Problem-solving skills
- Computer-savvy
- Advanced clerical knowledge
- Order processing
- Staff training
- Oral and written communication skills
- Multi-line phone proficiency
- Medical billing
Certification
- PTCB CERTIFIED (Pharmacy Technician Certification Board)
- Completed continuing education in Pharmacy Technology
Accomplishments
World Star Call Awards
Affiliations
Volunteer Work
References
References available upon request.
Timeline
Certified Pharmacy Technician
AmeriHealth Caritas
10.2019 - Current
Certified Pharmacy Technician
Penn Medicine
12.2018 - Current
Certified Pharmacy Technician
Enclara Pharmacia
04.2017 - 09.2019
Team Lead Certified Pharmacy Technician
Perform RX/Keystone Mercy Health Plan
12.2005 - 10.2010
Lead Pharmacy Technician/ Wellness Ambassador
Rite Aid Pharmacy
05.2000 - 05.2017
Pharmacy Technology - Pharmacology and Pharmacy Law
Harcum College