Lisa DeAnnuntis

• ensure passenger safety while providing a positive and fun travel experience. Key duties include performing safety demonstrations, assisting passengers, and serving snacks and beverages. A strong emphasis is placed on providing legendary customer service with a friendly and creative demeanor, while also being prepared to handle emergencies.Core responsibilitiesCustomer service: Provide legendary customer service, connect with passengers through genuine smiles and creative announcements, and offer a top-notch hospitality experience.
  Safety: Ensure passenger safety by performing demonstrations of safety equipment and procedures, responding to emergencies, and assisting with medical situations if needed.
  In-flight duties: Serve snacks and beverages and ensure a comfortable cabin experience for all passengers.
  Passenger assistance: Help passengers with needs, including those with disabilities, and assist with carry-on luggage.

• Delivered exceptional customer service by effectively addressing passenger needs and concerns.
• Ensured compliance with safety regulations through thorough pre-flight checks and onboard procedures.
• Trained and mentored new flight attendants on operational protocols and emergency preparedness.
• Coordinated in-flight services, including meal distribution and beverage management, to enhance passenger satisfaction.
• Implemented feedback mechanisms to improve cabin service quality and efficiency during flights.
• Resolved conflicts and emergencies calmly, ensuring a safe environment for passengers.
• Developed training materials to streamline onboarding processes for new staff members.
• Built strong rapport with frequent flyers through attentive care and superior service.

Ensured operational needs met by coordinating pilot and flight attendant logistics with FAA compliance.

Executed scheduling for crew activities, collaborating closely with Training and Crew Planning.

Acted as key liaison for crew inquiries, updates, and problem resolution across departments.

Organized accommodations, deadhead flights, and ground transport for crew members efficiently.

Conducted compliance audits to guarantee adherence to FAA regulations in scheduling practices.

Updated scheduling information in databases to maintain accuracy and reliability.

Processed schedule changes including sick calls and trip trades to support crew requirements.

Exhibited proficiency in communication and organization while thriving under pressure.