Lisa DeCicco, CALA
Brick
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
16
16
years of professional experience
Work History
Executive Director
Brandywine Living At Toms River
06.2019 - Current
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Improved resident satisfaction by implementing personalized care plans and regularly reviewing progress.
- Conducted regular facility inspections and oversaw maintenance tasks preserving a clean well-maintained living environment for residents.
- Designed comprehensive emergency preparedness plan that ensured the safety of both staff and residents during crisis situations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented best practices in assisted living administration, resulting in improved overall facility performance metrics.
- Promoted open lines of communication among staff members, fostering teamwork and collaboration to enhance resident care outcomes.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Maintained a safe and comfortable living environment for residents by ensuring strict adherence to safety protocols and state regulations.
- Managed budgets effectively, optimizing financial resources to maximize the quality of services provided to residents.
- Ensured compliance with federal, state, and local regulations through meticulous recordkeeping and documentation practices.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Reduced employee turnover rates by fostering a positive work culture and providing opportunities for professional growth.
- Increased family involvement in resident care by organizing regular family meetings and providing ongoing communication on resident progress.
- Worked in fast-paced environment with competing demands for time and attention.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Gained strong leadership skills by managing projects from start to finish.
Executive Director
Brandywine Living At Howell
06.2015 - 02.2019
- Increased family involvement in resident care by organizing regular family meetings and providing ongoing communication on resident progress.
- Designed comprehensive emergency preparedness plan that ensured the safety of both staff and residents during crisis situations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Addressed resident concerns promptly and compassionately, maintaining high levels of satisfaction among families and residents alike.
- Maintained a safe and comfortable living environment for residents by ensuring strict adherence to safety protocols and state regulations.
- Managed budgets effectively, optimizing financial resources to maximize the quality of services provided to residents.
- Reduced employee turnover rates by fostering a positive work culture and providing opportunities for professional growth.
- Promoted open lines of communication among staff members, fostering teamwork and collaboration to enhance resident care outcomes.
- Implemented best practices in assisted living administration, resulting in improved overall facility performance metrics.
- Proved successful working within tight deadlines and a fast-paced environment.
- Organized and detail-oriented with a strong work ethic.
Assistant Executive Director
Brandywine Living @ Howell
07.2013 - 06.2015
- Initiated and Implemented the Housekeeping Policy and Procedures and training.
- Corporate QI team for compliance, infection control, and life purposes related to housekeeping.
- Supported and assisted executive director in management of facility budgets and business practices.
- Encouraged collaboration within teams by developing effective training programs focused on building strong interpersonal skills.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Business Office Manager
Brandywine Living @ Governors Crossing
02.2008 - 07.2013
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Analyzed financial data to identify trends and develop forecasts for future financial performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Maximized cash flow through optimal billing and collection processes.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Updated reports, managed accounts, and generated reports for company database.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Coordinated new hire and termination processes to facilitate smooth operations.
Education
Montclair State University
Montclair, NJSkills
- Policies and Procedures
- Program Oversight
- Leadership Development
- Balanced Work Ethic
- Policy Development
- Business Administration
- Compliance and regulations
- Executive Leadership
- Human Resources
- Relationship and Team Building
- Employee Motivation and Performance
- Human Resources Management
Timeline
Executive Director
Brandywine Living At Toms River
06.2019 - Current
Executive Director
Brandywine Living At Howell
06.2015 - 02.2019
Assistant Executive Director
Brandywine Living @ Howell
07.2013 - 06.2015
Business Office Manager
Brandywine Living @ Governors Crossing
02.2008 - 07.2013
Montclair State University