Lisa DeClercq
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales.
Overview
19
19
years of professional experience
Work History
Owner/Designer
Hilltop Graphix
08.2021 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Personal Assistant
State Of Tennessee
05.2016 - 01.2021
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
Bartender/Banquet Bartender/Server Assistant
The Chattanoogan
06.2013 - 05.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
911 Emergency Dispatcher
Hamilton Co 911
02.2013 - 06.2013
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
911 Emergency Dispatcher
Sequatchie Co 911
02.2005 - 02.2013
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
- Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
- Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
- Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
Education
National Crime Information Center
Tennessee Bureau of Investigation
Nashville, TNHigh School Diploma -
Sequatchie County High School
Dunlap, TN05.1990
Skills
- Labor Relations
- Business Management
- Regulatory Compliance
- Budget Administration
- Staff Management
- Marketing
- Client Service
- Small Business Operations
- Customer Relations
- Decision Making
- Time Management
- Employee Training
- Task Delegation
- Policies and Procedures Development
Timeline
Owner/Designer
Hilltop Graphix
08.2021 - Current
Personal Assistant
State Of Tennessee
05.2016 - 01.2021
Bartender/Banquet Bartender/Server Assistant
The Chattanoogan
06.2013 - 05.2016
911 Emergency Dispatcher
Hamilton Co 911
02.2013 - 06.2013
911 Emergency Dispatcher
Sequatchie Co 911
02.2005 - 02.2013
National Crime Information Center
Tennessee Bureau of Investigation
High School Diploma -
Sequatchie County High School