Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Lisa DelaCruz

West Palm Beach,FL

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Family Dollar
West Palm Beach, FL
10.2021 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored security and handled incidents calmly.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Server

TooJay's Gourmet Deli
Stuart, FL
02.2015 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Monroe Community College
Rochester, NY

Skills

  • Greet Guests
  • Shift Coverage
  • Scheduling and Coordinating
  • Managing Operations and Efficiency
  • Customer Service
  • Administration and Reporting
  • Directing Team Members
  • Shrinkage Prevention
  • Cash Deposits and Receipts
  • Cycle Count Audits
  • Retail Knowledge

Timeline

Assistant Manager

Family Dollar
10.2021 - Current

Server

TooJay's Gourmet Deli
02.2015 - 03.2020

Monroe Community College

Similar Profiles

CREATE PROFILE
Lisa DelaCruz