Lisa De La Rosa
Hemet,CA
Summary
Detail-oriented and methodical medical billing professional, offering 9 years of experience in related roles. Excellent phone skills, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
27
27
years of professional experience
Work History
Billing Specialist
Inland Physician's Billing Service
02.2014 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Handled high volume of in-bound calls pertaining to patient billing questions and reconciliation of delinquent accounts.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Performed targeted collections on past due accounts aged over [Number] days.
- Applied more than [Number] payments per week.
Operations Manager
Chaffey Federal Credit Union
03.1991 - 05.2006
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
Phone Center Supervisor
Orange County Federal Credit Union
01.1988 - 04.1991
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Handled incoming and outgoing phone calls when needed.
Education
High School Diploma -
South Gate High School
South Gate, CAMedical Insurance Billing
Kaplan College
Riverside, CA02.2014
Skills
- Fee and Charge Computation
- Statement Distribution
- Sales Tickets
- Accounts Receivable Expertise
- Error Revision
- Claim Processing
- Month-End Closing Procedures
- Collection Practices
- Discrepancy Resolution
- Medical Billing and Collections
- Itemized Statement Preparation
- Customer Contact
- Benefits Verifications
- Monthly Reconciliations
Timeline
Billing Specialist
Inland Physician's Billing Service
02.2014 - Current
Operations Manager
Chaffey Federal Credit Union
03.1991 - 05.2006
Phone Center Supervisor
Orange County Federal Credit Union
01.1988 - 04.1991
High School Diploma -
South Gate High School
Medical Insurance Billing
Kaplan College
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