LISA DELOERA
Baldwin Park,CA
Summary
Currently serve as an Office Technician for over 10 years at DOR, enthusiastically, reliably, responsibly, and with excellent organizational time management skills.. Can work both accurately and efficiently to meet routine and unexpected deadlines., Capable of handling and maintaining time sensitive priorities and special assigned projects, both independently and as a team member. Quickly adapt to changing conditions, surroundings and adopt new processes, procedures, and technology. Proficiently hands-on and consumer-focused with the ability to adapt/respond to different types of characters and circumstances by demonstrating rational poise and providing reputable communication and follow-through. Excel analytically and possess much expertise in problem-solving techniques and skills. Thrive in fast-paced multitasking environments; and exceptionally talented in plain language information, charts, graphs, reports, and resource guides as well as outreach materials using Microsoft Office, Excel, and PowerPoint and efficient in Adobe Pro functions.
Overview
23
23
years of professional experience
Work History
Office Technician (G)
California Department Of Rehabilitation
04.2012 - Current
- Proudly serving Department of Rehabilitation and individuals with disabilities to meet potential vocation goals for over 10 years,. Administratively and supportively providing assistants DOR, SVRC's/QRP's; SC's TM's, support staff, DOR consumers, vendors, stakeholders and public community
- Acts as front office receptionist answering various types of phone callers and subjects; manage front office window by assisting consumers with appointments; walk-ins and random commodity drop-off’s; provides reputable, relevant information and responds to variety of inquiries to public community and DOR stakeholders
- Opens, date stamp, and distributes all incoming mail. Serves as back up for other support staff in their absence, as needed and performs other duties as required
- Communicates with interested individuals applying for services, gathers general information and inputting them into AWARE system "intake" referral module and assigning them accountable QRP
- Consults with consumers and stakeholders in providing appropriate information and answer questions regarding DOR, procedures, protocols and process to attaining goods and services for becoming participate/consumer with Vocational Rehabilitation services program
- Review; produce and complete daily various authorizations requests called “Activity Due” (AD) received from QRP’s and SCs for DOR participants and stakeholders for “Employment Services”, “Job Development”, “Medical Evacuations”, “School Tuition and Fees”, “Books and Supplies”, “Clothing for Job Placement and Interviews”, “Goods and Supplies for Employment”, and handle miscellaneous cash funds authorizations for DOR employees and consumers
- Process and load authorized funds to consumers with CalDOR Payment Cards account in WexHealth Admin Portal; once Direct Service Fees (DSF)/authorization and CPC systems are processed and issued consumer can utilize debit card for independent third-party payments by DOR for their essential needs and services
- Compose various typing correspondence, including letters and memorandums via Word/Excel/Outlook
- Research solutions to variety of inquiries or situations for Team Managers (TM); Service Coordinators (SC); QRP’s; consumers and DOR approved outside vendors
- Utilize photocopy machine to make photocopies and scans of service report authorization, confidential files, and other required and support documents
- Primary IMPREST cash custodian (managing and balancing cash drawer), performing monthly time sensitive reports and other job-related duties as necessary
- Writes email solicitations to approved outside vendor suppliers for quotes, bidding, and processing of procurement and ordering of office supplies as primary Cal Card holder and handler of all office needs and inventory
- Handled all functions related to receiving and sending out mail via US Postal, UPS and/or FedEx including maintenance of office postage meter and supplies
- Responsible for preparing, processing, and tracking office equipment. received, distribute, and monitor consumer commodity. Verify accuracy of orders and resolve order discrepancies
- Oversee proper functioning of office equipment including large photocopiers, printers, and fax machines
- Works on special time sensitive projects as assigned
- Upon approval, process request and notify Provider of approval
- Processing reports and letters of authorization and denials Incoming mail screening & coding for bill processing
- Faxing; Operate phones and filing
- Routed business correspondence, documents, and messages to correct departments and staff members
- (temporarily covered) Restocked supplies and submitted purchase orders to maintain stock levels by purchasing and maintained office supplies
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
- (job club days) Screened visitors and issued badges to maintain safety and security
- Input and submitted data into spreadsheets and databases for team unit monthly disencumbering reports and std16 over $5,000.00
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff
- Edited and proofread AD documents for accuracy and completeness
- Processed incoming and outgoing mail and packages according to established procedures
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities
- Audited/edited and proofread documents for accuracy and completeness
- Reviewed files, records and other documents to obtain information to respond and accurately process AD requests
- Supported and aided staff on special assignments and projects
- Help QRP/SC's to coordinate and scheduled meetings and appointments for consumer commodity pickups
- Assisted with training and guidance for onboarding of new employees
- Screened visitors and issued badges to maintain safety and security
Program Technician I
California Department Of Corrections And Rehabilitation
01.2007 - 04.2012
- Inquired and obtained all office supply order needs and prepared (via Excel) list of items for required three quote/bidding (via email) to approved outside vendors. Once quotes were received from all three vendors, prepared official documents of quotes and bids and submitted to CDCR Regional Headquarters for final decision: approval and processing in accordance with winning bidder.
- Received all incoming office supplies; organized in stockroom and inventoried accordingly. Notified CDRC Regional Headquarters to verified items received complete and/or of missing items. Faxed and mailed original (dated stamped) invoice list of items to CDCR Regional Headquarters
- Created and processed pre-paroled packet documentations from penitentiaries to prepare for parolee’s release at designated CDCR office and created valid case files to enter basic and confidential information into CDCR Cal-Parole database system and distribute to assigned Parole Agents.
- Prepared and copied requested time sensitive specifically detailed documentation from parolee case file and FedEx accordingly to CDCR state prison location for court proceedings.
- Primary (manual) check typist for monthly housing funds and distribution of transportation bus fund tokens to high-risk parolees. Processed monthly expenditure report of all issued funds and exact calculation to CDCR Regional Headquarter.
- Data inputting into Business Information Systems (BIS)
- Maintain and process 998 Timesheets for employee record of attendance and FedEx to CDCR Regional Headquarters
- Manage and reported Department of General Services (DGS) monthly mileage log procedure for unit
- Obtain Record of Arrest and Prosecutions (RAP) sheet through Justice Data Interface Controller System (JDIC)
- Back up for other support staff in their absence, as needed and performs other duties as required.
- Acts as front office receptionist answering various types of phone callers and subjects; manage front office window by assisting (mainly) parolees.
- Manage monthly unit consolidated error reports.
- Used computers to generate and process automated program forms
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Increased customer service success rates by quickly resolving issues
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Performed wide-ranging administrative, financial and service-related functions
- Proofread and edited documents for accuracy and grammar
- Volunteered to help with special projects of varying degrees of complexity
- Drafted common document templates to reduce time spent creating documents from scratch
Office Assistant / Program Technician 1
State Compensation Insurance Fund, SCIF
03.2001 - 01.2007
- Assisted and aided Sate Fund Claims Adjusters for for approximately 6 years with everyday task and request activity as needed for filing, copy-work, data entries and various office work
- Sorted and arranged documents for the case files according to each client alphabetically and filed in their designated areas
- Systematically produced copies for case file records and hearings
- Organized and created case files and entered detailed client information into State Fund’s workers computer database system
- Generated letters for outgoing mail & managed incoming mail by date stamping and researching for accurate assigned staff member for appropriate distributing
- Worked meticulously and exclusively with the Registered Nurses & Doctor on staff
- Triage; obtaining medical relevance to each physician’s request documentation received to me via fax for accuracy and legitimacy
- Pre-screened, managed each of the providers Rx request documentation to prominently review and analyzed for urgency type conditions that may require immediate attention and valid precision pertaining to the injured worker and physician’s credentials
- Prepared and faxed official report of approval or denial letter to the providers accordingly
- Screened UR incoming mail pertaining to medical invoice document request for payments
- Audited, verified and coded medical invoices for final approval of payment before appropriately routing to ABR for payment
- Administered various incoming and outgoing mail and faxes; answered multiple phone lines
- Routed incoming calls according to appropriate department or assigned staff members
Education
Business Administration
Citrus College
Glendora, CASkills
- Teamwork
- Office support (phones, email, scanning)
- Mail handling (incoming / outgoing)
- Clerical support and backup
- Oral and written communication
- Analytical and critical thinking
- Teamwork and collaboration
- Training and development
- Problem-Solving
- Decision-Making
- Microsoft / Microsoft Office / Excel / PowerPoint / Adobe Pro Software Proficiency
- Strategic planning
- Excellent time management
Timeline
Office Technician (G)
California Department Of Rehabilitation
04.2012 - Current
Program Technician I
California Department Of Corrections And Rehabilitation
01.2007 - 04.2012
Office Assistant / Program Technician 1
State Compensation Insurance Fund, SCIF
03.2001 - 01.2007
Business Administration
Citrus College
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