Lisa DeLong
Summary
Dynamic healthcare professional with extensive experience at Riley Hospital for Children, excelling in customer relations and quality assurance. Proven track record in enhancing patient satisfaction through expert problem-solving and effective team collaboration. Skilled in documentation management and coaching, fostering a culture of continuous improvement and excellence in care delivery.
Dedicated professional prepared to bring extensive expertise and results-oriented approach to Data Coordinator role. Known for effectively managing tasks and supporting goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Skilled specialist with proven track record in delivering impactful results. Adept at team collaboration and flexible in adapting to changing needs. Expertise in complex discharges consistently driving successful outcomes. Known for reliability and strong focus on achieving objectives.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Discharge Specialist for Simon Family Tower NICU
Riley Hospital for Children at Indiana University Health
09.2019 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Developed training materials to enhance staff proficiency and productivity.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Developed effective improvement plans in alignment with goals and specifications.
NICU Nurse
Riley Hospital for Children at Indiana University Health
06.1991 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted with onboarding new staff members, providing orientation and support.
- Enhanced client satisfaction by providing personalized support and promptly addressing inquiries.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
NICU Charge Nurse Simon Family Tower
Riley Hospital for Children at Indiana University Health
06.1999 - 09.2019
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Managed staffing schedules, ensuring adequate coverage while minimizing overtime expenses.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Staff Nurse and Charge Nurse
Indiana University Hospital
07.1984 - 06.1991
Education
Nursing
Ball State University
Muncie, INSkills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Management collaboration
- Quality assurance
- Team collaboration
- Coaching and mentoring
- Knowledge sharing
- Teamwork and collaboration
- Self motivation
- Attention to detail
Accomplishments
Awarded the Margaret M Martin Riley Nurse of the year in 2022
Expert user for Cerner
Lead the Riley NICU Discharge Specialist group
Certification
Child Passenger Safety Technician
Licensed Indiana State RN
Timeline
Discharge Specialist for Simon Family Tower NICU
Riley Hospital for Children at Indiana University Health
09.2019 - Current
NICU Charge Nurse Simon Family Tower
Riley Hospital for Children at Indiana University Health
06.1999 - 09.2019
NICU Nurse
Riley Hospital for Children at Indiana University Health
06.1991 - Current
Staff Nurse and Charge Nurse
Indiana University Hospital
07.1984 - 06.1991
Nursing
Ball State University
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