Summary
Work History
Education
Skills
References
Timeline
Generic

Lisa DeLorenzo

Charleroi,PA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Work History

MEDICAL OFFICE MANAGER / BILLING/ AR

Rupert Chiropractic Clinic
2008 - Current
  • Management/patient scheduling /referrals
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Medical Necessity Review / Authorizations / Denials/Appeals
  • Narratives evaluation , Data extraction , CPT ICD10, DX Codes
  • Practice Studio , Medisoft , Quick-books, software proficient
  • Claims processing, Instamed, Navinet, CMS/HHS, Promise, Novitas Solutions, various venues of medical information portals EDI Electronic Direct Interface & HCFA submits
  • Maintain clearinghouse accounts, insurance portals
  • Compliance Adherence
  • Centers for Medicare & Medicaid Services /Health and Human Service portal maintenance/ credentialing/continuing education
  • CMS/HHS co-ordination of benefits and claims crossover
  • Accounts Receivable - posting , remittance advice, patient accounts, balance billing statements, G L entry
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.

CUSTOMER SERVICE REPRESENTATIVE

Columbia Gas of PA/MD
  • Top level customer service agent performing in a high volume, fast -paced, inbound call center.
  • Accurate new account set-up, billing, service calls, payment processing, and gas emergency
  • Universal Services service agent inbound calls for LIHEAP (Low Income Heating Assistance); responsibilities included customer counseling in energy conservation, processing financial information, and payment arrangements.
  • (ERR) emergency response representative for in-bound emergency calls relating to gas emergency
  • Monitored and attended high priority gas emergency -911 and priority in- bound switch board with a 5 state coverage
  • Cooperative calls tandem with out-of-state emergency personnel through electronic means to expedite first responder services for gas emergencies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

SERVICE SECRETARY

Fike Chevrolet Jeep
  • Entered data for submission to General Motors and Chrysler recall(s) and warranty repairs
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Served as service desk writer and customer service duties as needed
  • Used accounting software to reconcile accounts, track income, and generate invoices.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Posted customer payments by recording cash, checks, and credit card transactions.

SUPERVISORIAL ADMINISTRATION ASSISTANT/ AP CLERK

Allied Waste/Green Ridge Reclamation
  • Provide administrative support including maintaining records, generating required reports, providing internal and external customer service, and ordering supplies through purchase order system.
  • Assisted human resources department in maintaining up-to-date personnel records by collecting and entry of documentation.
  • Certified scale master. Operation of load scale for landfill division.
  • Adherence to procedure and manifested loads of various waste streams from multiple states, in accordance with protocols DEP/EPA
  • Updated spreadsheets and databases to track, analyze, and report on refuse haulers fleet and landfill heavy equipment.
  • Facilitated employee onboard experience by coordinating orientation sessions and completing necessary paperwork efficiently.

Education

Bachelor of Science - Health Care Administration

University of Phoenix
2012

Associate of Science - Healthcare Administration

University of Phoenix
2010

Specialized Associate Degree - Medical Coding And Billing

Penn Commercial
Washington, PA
2008

Specialized Certificate - Payroll Clerk

WCCC

Skills

    Medical Practice Operations

    EMR Software

    Medical Records Administration

    Billing Processes

    Bookkeeping

    Business Administration

References

References available on request

Timeline

MEDICAL OFFICE MANAGER / BILLING/ AR

Rupert Chiropractic Clinic
2008 - Current

CUSTOMER SERVICE REPRESENTATIVE

Columbia Gas of PA/MD

SERVICE SECRETARY

Fike Chevrolet Jeep

SUPERVISORIAL ADMINISTRATION ASSISTANT/ AP CLERK

Allied Waste/Green Ridge Reclamation

Bachelor of Science - Health Care Administration

University of Phoenix

Associate of Science - Healthcare Administration

University of Phoenix

Specialized Associate Degree - Medical Coding And Billing

Penn Commercial

Specialized Certificate - Payroll Clerk

WCCC

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Lisa DeLorenzo