Lisa Del Rio
Cibolo,TX
Summary
Motivated and results driven retail manager with experience leading high performing teams while driving sales growth, and maintaining operational excellence. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Champion
04.2023 - 01.2025
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated stock replenishment processes as needed based on sales trends.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Vera Bradley
01.2012 - 09.2022
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Trained and mentored associates to teach daily tasks and procedures.
- Recruited, trained and supervised new employees.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Customer Service Rep
Medtronic Diabetes
06.2011 - 01.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
Store Manager
Family Christian Store
06.2009 - 06.2011
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Amy's Hallmark Shop
10.1997 - 06.2009
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Organized promotional events to increase product awareness.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
Medical Billing & Coding -
Alamo Community College IBest
03.2021
Pre-Nursing -
San Antonio College
05.1988
Skills
- Customer service
- Visual merchandising
- Staff recruitment
- Loss prevention
- Dependable and reliable
- Stockroom management
- Hiring management
- Detail-oriented
- Highly motivated
- Store operations
Volunteer Experience
- Haven for Hope
- SAMMinisteries
- Elf Louise
- Church under the bridge
References
- Jennifer Saldivar, 210-519-7124
- Lisa Ward, 210-818-8390
- Whitney Fernandez, 210-364-4938
- Nora Gamez, 210-789-5712
Timeline
Assistant Manager
Champion
04.2023 - 01.2025
Store Manager
Vera Bradley
01.2012 - 09.2022
Customer Service Rep
Medtronic Diabetes
06.2011 - 01.2012
Store Manager
Family Christian Store
06.2009 - 06.2011
Store Manager
Amy's Hallmark Shop
10.1997 - 06.2009
Medical Billing & Coding -
Alamo Community College IBest
Pre-Nursing -
San Antonio College
Similar Profiles
Denise VanDerveerDenise VanDerveer
Store Manager at ChampionStore Manager at Champion
Colt YoungbloodColt Youngblood
Sales Representative at ChampionSales Representative at Champion
Cynthia EscobarCynthia Escobar
Sales Associate/Cashier at ChampionSales Associate/Cashier at Champion