Lisa Cameron-Delva
Orlando,FL
Summary
Hospitality professional with strong commitment to guest satisfaction and operational efficiency. Rich experience in managing high-volume attractions while prioritizing safety and enjoyment. Known for effective team collaboration and flexible approach to dynamic environments, ensuring seamless operations and happy visitors.
Overview
9
9
years of professional experience
Work History
Attractions Attendant
Walt Disney World Resort
09.2016 - Current
- Delivered outstanding guest service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting cast members in daily tasks and ensuring smooth operations.
- Collaborated with fellow casts to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Monitored crowd levels at attractions, adjusting ride capacity when necessary to optimize efficiency.
Event Guide
Universal Orlando
09.2015 - 07.2016
- Ensured a safe environment for guest by implementing proper safety protocols during events.
- Supported event participants in creating memorable experiences through efficient crowd management.
- Provided clear and concise directions for guest navigating event spaces, resulting in a well-organized flow of foot traffic throughout venues.
Education
MBA - Business Administration
Ashford University
San Diego, CA06-2013
Skills
- Patience and empathy
- Safety awareness
- Safety procedures
- Cleanliness standards
- Cash handling proficiency
- Emergency procedures
Timeline
Attractions Attendant
Walt Disney World Resort
09.2016 - Current
Event Guide
Universal Orlando
09.2015 - 07.2016
MBA - Business Administration
Ashford University
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