Lisa Dempsey
Johns Island,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I believe in going the extra mile for both the company I work for and the clients I'm supporting.
Overview
24
24
years of professional experience
Work History
Senior Banker
Bank of America
Charleston, SC
02.2022 - Current
- Developed and maintained relationships with customers to continue assisting them in their financial goals and priorities.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Exceeded personal sales goals on consistent basis.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Resolved customer complaints regarding banking products or services in a timely manner.
Amenity Service Agent
Club at Seabrook Island
Seabrook Island, SC
06.2020 - 02.2022
- Warmly welcomed guest and members onto Seabrook Island.
- Effectively explained the many amenities located on our island to help give our guest and members the best experience.
- Managed billing, general inquires and complaints, while remaining calm and composed and looking for a way to improve their situation.
Branch Manager
SunTrust Banks Inc
Orlando, FL
02.2014 - 06.2015
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Assistant Manager
Regions Bank
Winter Springs, FL
10.2012 - 02.2014
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
Branch Manager
Wells Fargo & Company
Schaumburg, IL
08.2000 - 01.2005
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
Bachelor of Arts - Business Economics
Lewis University
Romeoville, IL12-1999
Skills
Client Relationship Management
Customer Satisfaction
Having in-depth conversations with clients to understand their financial needs and priorities
Calm and caring during stressful times
Timeline
Senior Banker
Bank of America
02.2022 - Current
Amenity Service Agent
Club at Seabrook Island
06.2020 - 02.2022
Branch Manager
SunTrust Banks Inc
02.2014 - 06.2015
Assistant Manager
Regions Bank
10.2012 - 02.2014
Branch Manager
Wells Fargo & Company
08.2000 - 01.2005
Bachelor of Arts - Business Economics
Lewis University