Lisa Dempsey

Director of Food and Beverage

Trump National Golf Club Hudson Valley

Hopewell Junction, NY

05.2004 - Current

Manage training programs, and provide guidance for employee growth.
Verified serving spaces were properly set up.
Conduct regular meetings with team members to discuss menus, service standards, special events, promotions, customer feedback, and other topics.
Analyze profit and loss statements consistently to evaluate the restaurant's financial health.
Collaborate with server trainees to promptly resolve potential customer concerns.
Produce detailed documentation to outline potential worker issues.
Delegate work to staff, setting priorities, and goals.
Assist staff by serving food and beverages, or bussing tables.
Trained new employees to perform duties.
Designed menu offerings by aligning seasonal produce selections with patron desires.
Collaborated with chefs on menu creation including pricing strategies for dishes.
Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Coach staff on strategies to enhance performance and improve customer relations.
Negotiate contracts for catering services for special events hosted by the restaurant.
Resolve problems or concerns to the satisfaction of the involved parties.
Train front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Identified needs of customers promptly and efficiently.
Worked effectively in team environments to make the workplace more productive.
Exceeded customer satisfaction by finding creative solutions to problems.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Managed inventory and supplies to ensure materials were available when needed.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.