Lisa Dence
Summerville,SC
Summary
Clinical Lead for Orthodontic practice, Orthodontist assistant trainer, Proficient in inventory, Proficient in Labs that consist of making Retainers for Patients, Marketing for orthodontic practice. Lead Assistant in charge of Teeth preparation for braces, X-ray certified-taking x-rays for all new patient exams and six month exams, wire placement, taking impressions, braces removal and placement of permanent retainers, cross trained for front office, proficient in Dolphin Management ,Ortho Trac software, outstanding patient-orthodontist assistant relationships, excellent multi-tasking abilities. Committed professional well-versed in collecting and analyzing data to evaluate interventions and programs. Skilled in creating and maintaining accurate patient records and medical documentation. Creates positive, collaborative working environment with colleagues and other healthcare providers to support delivery of optimal patient care Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Clinical Leader
Vincent & Bullwinkel Orthodontics
08.2022 - 02.2023
- In charge of placing orders, Monitoring inventory and Making retainers in lab, Stocking all dental products, Helped with the marketing for the practice, Clinical and Assistant to Dr.Katie Bullwinkel
- Trained all new hires for clinical assistant positions.
- Improved patient outcomes by implementing evidence-based clinical practices and protocols.
- Enhanced patient safety by conducting thorough assessments and developing individualized care plans.
- Streamlined workflow processes to increase efficiency, resulting in reduced wait times for patients.
- Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for all patients.
- Mentored junior staff members, fostering a supportive learning environment that encouraged professional growth.
- Developed and implemented new policies and procedures, promoting adherence to best practices and regulatory standards.
- Conducted ongoing evaluations of clinical performance, identifying areas for improvement and implementing corrective actions as needed.
- Provided compassionate care to patients with complex medical needs, ensuring their comfort and well-being throughout treatment processes.
- Served as a key liaison between patients, families, and healthcare providers, facilitating effective communication regarding treatment options and care decisions.
- Utilized data-driven decision-making processes to optimize resource allocation within the clinical setting.
- Participated in continuous education programs to maintain current knowledge of industry trends and advancements in patient care techniques.
- Managed daily operations of the clinic, ensuring smooth functioning of all aspects of patient services from scheduling appointments to billing processes.
- Led quality improvement initiatives that resulted in enhanced patient satisfaction scores and increased compliance with accreditation standards.
- Ensured proper documentation of patient encounters by maintaining detailed records according to established guidelines and regulations.
- Established strong working relationships among colleagues from various disciplines thus creating synergistic collaborations that benefited overall patient care quality.
- Promoted a culture of continuous improvement within the clinical setting by encouraging staff members to engage in ongoing professional development and training opportunities.
- Championed patient-centered care principles, fostering an environment where patients were treated with dignity, respect, and compassion while receiving individualized attention tailored to their specific needs.
- Assisted in supervision, orientation, training, mentoring, coaching and direction of clinical staff.
- Assigned staff according to departmental needs and assigned coverage for staff absences.
- Participated in quality improvement initiatives to improve patient care.
- Developed, implemented and monitored clinical protocols and standards of care.
- Identified clinical risks and took appropriate preventative actions.
- Implemented and monitored infection control protocols.
- Evaluated patient progress, assessed outcomes and provided follow-up care.
- Monitored and maintained clinical supplies, materials and inventory.
- Created educational materials for staff and patients.
Orthodontist Assistant/Clinical Lead
Coastal Kids Dental & Braces
12.2014 - 12.2022
- Fit bands to molars, prepare cement for bands, cement the bands to the molars
- Complete three step process for successful preparation for braces: pumice teeth to ensure teeth are clean, etch each tooth, place solo on each tooth
- Place glue and place brackets in correct order for Orthodontist to position
- Cure each tooth once the braces are placed
- Extensive knowledge of wire sizes, ranging from 012 Niti wires to 19 x 25 stainless steels
- Place and clip wires flush to back of bands
- Place colors on all four wings of brackets
- Check to ensure that the patient is not biting on brackets; if so, then buildups are placed
- Review start instructions and treatment plan with patient
- Engage impacted teeth
- Proficient in the detailed process of braces removal, including the removal of bands and glue
- Adept at placement of permanent retainers of anterior teeth
- Take impressions for retainers, take x-rays at first and deband appointments and as needed
- Relief for front office answering phones, scheduling appointments, patient check in and checkout using Dolphin Management software.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Maintained a clean and organized clinical environment, adhering to strict sterilization protocols for patient safety.
Orthodontist Assistant
Palmetto Orthodontics
02.2006 - 12.2014
- Orthodontist Assistant to Dr
- Michael Cox
- Fit bands to molars, prepare cement for bands, cement the bands to the molars
- Complete three step process for successful preparation for braces: pumice teeth to ensure teeth are clean, etch each tooth, place solo on each tooth
- Place glue and hand off all brackets to Orthodontist in correct order
- Cure each tooth once the braces are placed
- Extensive knowledge of wire sizes, ranging from 016 Niti wires to 18 x 25 stainless steels
- Place and clip wires flush to back of bands
- Place colors on all four wings of brackets
- Check to ensure that the patient is not biting on brackets; if so, then buildups are placed
- Review start instructions and treatment plan with patient
- Engage impacted teeth
- Proficient in the detailed process of braces removal, including the removal of bands and glue
- Adept at placement of permanent retainers of anterior teeth
- Take impressions for retainers, take x-rays at first and deband appointments and as needed
- Relief for front office; answering phones, scheduling appointments, patient check in and checkout using Ortho Trac software, records management.
- Enhanced patient comfort by providing thorough explanations of orthodontic procedures.
- Streamlined appointment scheduling for improved patient satisfaction and reduced wait times.
- Maintained a clean and organized clinical environment, adhering to strict sterilization protocols for patient safety.
- Contributed to the continual improvement of office procedures by providing insightful feedback and suggestions based on practical experience.
- Increased practice efficiency by meticulously managing inventory, ordering supplies, and maintaining equipment.
- Collaborated with dental professionals to coordinate care and ensure best outcomes for patients.
- Educated patients on proper oral hygiene techniques and provided guidance on post-treatment care management.
- Supported practice growth by assisting in marketing efforts, including social media promotion and community outreach events.
- Developed strong rapport with patients through attentive listening skills and empathetic communication practices.
- Reduced patient anxiety levels during appointments through calming presence and effective communication strategies.
- Managed patient records diligently, ensuring accurate documentation of treatment progress for optimal continuity of care.
- Prepared examination rooms prior to appointments, ensuring all necessary tools were available for efficient use by the orthodontist.
- Facilitated timely communication between referring dentists, laboratory technicians, and the orthodontist to optimize patient outcomes.
- Provided hands-on assistance during various types of orthodontic treatments such as braces adjustments, bonding procedures, and appliance installations.
- Participated in ongoing professional development activities including industry conferences, training seminars, and workshops to maintain current knowledge of best practices.
- Sterilized instruments, cleaned surfaces and laid instruments on trays in preparation for orthodontic appointments.
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Supported orthodontist when placing and adjusting oral appliances and coordinating materials.
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
Office Manager
Banfield The Pet Hospital
01.2003 - 12.2006
- Managed the front desk
- Sold wellness plans to pet owners
- Reconciled outstanding balances for customers by using Petware software program
- Provided outstanding customer service.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Manager
Qualex
01.2001 - 12.2003
- Managed photo lab staff
- Sales representative of photo products such as film, digital CD's, etc
- Operated cash register
- Developed color/black and white film
- Responsible for inventory
- Created weekly work schedules for staff.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certified Photographer -
Baptist Hill High School
Certified Orthodontic Assistant -
Trident Technical College
04.2010
Skills
- Team Management
- Innovation Management
- Critical Thinking
- Decision Making
- Problem Solving
- Budget Management
- Clinical Research
References
- Dr. Desmond Chapman, 843-478-6766
- Danielle Mitchell, 843-860-7055
- Jennifer Morris, 843-609-5637
Timeline
Clinical Leader
Vincent & Bullwinkel Orthodontics
08.2022 - 02.2023
Orthodontist Assistant/Clinical Lead
Coastal Kids Dental & Braces
12.2014 - 12.2022
Orthodontist Assistant
Palmetto Orthodontics
02.2006 - 12.2014
Office Manager
Banfield The Pet Hospital
01.2003 - 12.2006
Manager
Qualex
01.2001 - 12.2003
Certified Photographer -
Baptist Hill High School
Certified Orthodontic Assistant -
Trident Technical College
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