Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Receptionist

Lisa Denelsbeck

Mays Landing,NJ

Summary

Organized and dependable candidate who successfully managed multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Have accurately communicated cross functionally within multiple departments. Take great pride in the fact I was able to go to college, run a cleaning business, all while running a household of three boys and a husband with amazing success in all three areas.

Overview

35
35
years of professional experience

Work History

Office Administrator

C Denelsbeck Trim Contractor
01.2005 - Current
    • Interacted with customers by phone, email, or in-person to provide information.
    • Maintained electronic and paper filing systems for easy retrieval of information.
    • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
    • Reconciled account files and produced monthly reports for 5 to 6 different accounts weekly
    • Edited documents to improve accuracy of language, flow, and readability.
    • Working cross functionally on different accounts to insure smooth operations
    • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Denelsbeck Cleaning

Self-employed
03.1995 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Increased cliental by 20% each year

Assistant Store Manager

Wawa Food Markets
10.1988 - 04.1996
  • Mentored team members to enhance professional development and accountability in workplace
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones
  • Managed 10 to 12 associates per shift
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Supervised day-to-day operations to meet performance, quality and service expectations

Education

Bachelor of Arts For Teaching - English Education

Rowan University
Glassboro, NJ
12.2010

Dual A.A. of Literature And Psychology - English Literature

Atlantic Cape Community College
Mays Landing, NJ
05.2005

Skills

    • Office Management
    • Problem-Solving Techniques
    • Correspondence and Office Documents/records
      • Administration and Operations
      • Scheduling/planning

Additional Information

I have been a member of Zion Lutheran Church for the past 29 years and during that time I have been Council President multiple times with great success. I also am the Sunday school Superintendent which involves organizing a schedule of rotations for the school year, delegating lessons to volunteers, working with area organizations for our community service projects, and leading the students in our opening time. I enjoy helping others with their projects and I feel that I am a valuable asset to the church and its ministry.

Timeline

Office Administrator

C Denelsbeck Trim Contractor
01.2005 - Current

Denelsbeck Cleaning

Self-employed
03.1995 - Current

Assistant Store Manager

Wawa Food Markets
10.1988 - 04.1996

Bachelor of Arts For Teaching - English Education

Rowan University

Dual A.A. of Literature And Psychology - English Literature

Atlantic Cape Community College

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Lisa Denelsbeck