Lisa Dennis
Knoxville,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
20
20
years of professional experience
Work History
Health Care Assistant
Self-employeed
09.2021 - Current
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted patients with daily living activities for enhanced quality of life.
- Transported patients to appointments and errands, ensuring punctuality and safety during travel.
Customer Service Representative
GC Services
02.2023 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Cashier
Deer Run RV Resort
08.2019 - 09.2021
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Utilized POS system to handle customer cash and credit card transactions.
- Learned duties for various positions and provided backup at key times.
Customer Service Representative /Public Relations Assistant
Apple Valley Farms And General Store
03.2011 - 01.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced brand visibility by executing targeted PR campaigns and media outreach strategies.
- Assisted in the creation of compelling press materials, including press releases, media advisories, and fact sheets.
X-Ray Technologist
Blount Memorial Hospital
01.2004 - 03.2011
- Enhanced patient care by accurately positioning patients and adjusting equipment for optimal imaging results.
- Reduced radiation exposure risks by strictly adhering to safety protocols and guidelines during X-ray procedures.
- Streamlined workflow by efficiently managing patient scheduling, documentation, and case followups.
- Improved department efficiency by training new hires on proper techniques, protocol adherence, and equipment usage.
- Collaborated with multidisciplinary teams on complex cases requiring advanced imaging modalities such as CT scans or MRIs.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Documented patient data and histories and updated charts with current information.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
Education
Associate of Science - Radiography
South College
Knoxville, TN07.2007
Skills
- Data Entry
- Complaint Resolution
- Scheduling
- Data Collection
- Problem-Solving Abilities
- Active Listening
- Customer Service
- Prioritization
- Professional Telephone Demeanor
- Customer Relations
- Information Security
- Report Generation
- Account Updating
References
References available upon request.
Timeline
Customer Service Representative
GC Services
02.2023 - 04.2023
Health Care Assistant
Self-employeed
09.2021 - Current
Customer Service Cashier
Deer Run RV Resort
08.2019 - 09.2021
Customer Service Representative /Public Relations Assistant
Apple Valley Farms And General Store
03.2011 - 01.2014
X-Ray Technologist
Blount Memorial Hospital
01.2004 - 03.2011
Associate of Science - Radiography
South College