Lisa DePianta
Plant City,FL
Summary
Service-oriented and forward-thinking Project Manager offering 27 years of experience in leading Network projects. Articulate, self-directed and motivational leader well-versed in full project lifecycle for Telecommunications industry needs. Managing complex projects for financial, energy/utility, manufacturing and government institutions.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Project Manager
HCL Tech / Verizon
Santa Clara, CA
11.2023 - Current
- Conducted regular meetings with team members to discuss project updates and changes in scope or timeline.
- Coordinated with stakeholders to ensure timely delivery of project deliverables.
- Monitored progress of all assigned projects and reported on status regularly.
- Resolved conflicts among team members by providing guidance and direction as needed.
- Developed and implemented project plans, goals, objectives, policies, procedures and systems.
- Analyzed data from various sources in order to identify trends that can be used for making informed decisions about future projects and initiatives.
- Delivered high level of service to clients to extend relationship and encourage further projects.
- Outlined work plans, assessed resources and determined timelines for projects.
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
Lead Project Manager
Verizon
Temple Terrace
06.2018 - 10.2024
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Communicated project plans and progress to key stakeholders and project contributors
- Kept project on schedule and within budget while serving as project leader
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Executed projects and acted as senior project manager for multiple commercial, office, residential and public works projects
- Mentor and train newly hired employees
- Act as Back-up for Sr
- Management during absences or meetings.
Project Manager
Verizon
Temple Terrace
03.2016 - 06.2018
- Fostered relationships with vendors to promote positive working relationships
- Reined in project costs while meeting key milestones
- Developed and initiated projects, and monitored performance
- Identified, reviewed and applied policies and procedures
- Achieved project deadlines by coordinating with contractors to manage performance
- Provided management for internal personnel, contractors and vendors
- Headed project teams specializing in design and launch activities
- Oversaw high profile projects for by planning, designing, and scheduling phases
- Reported regularly to managers on project budget, progress and technical problems.
Managed Service Project Manager
Verizon
Temple Terrace
09.2008 - 06.2016
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Maintained open communication by presenting regular updates on project status to customers
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Worked with Design Engineers, Field Support and Ordering Teams to deliver services and equipment in a timely manner
- Mentored and Trained newly hired employees.
Project Coordinator
Intermedia Communications
Tampa
11.1997 - 09.2008
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Developed executive presentations and reports to facilitate project evaluation and process improvement
- Kept projects on schedule by managing deadlines and adjusting workflows
- Gathered requirements for ongoing projects and organized details for management use
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Regional/Office Manager
Edwards Equipment
Tampa
07.1995 - 07.1997
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Integrated logistics systems into company processes to improve operations and manage work orders and price changes
- Improved office operations by automating client correspondence, record tracking and data communications
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
Education
High School Diploma -
Brandon High School
Brandon, FLParalegal -
Hillsborough Community College
Tampa, FLBusiness Administration -
Pearson
Skills
- Client liaison
- Leadership
- Attention to Detail
- Organization and Time Management
- Interpersonal Communication
- Critical Thinking
- Teambuilding
- Excellent Communication
- Self-Motivated
- Client Relationship Management
- Documentation Management
- Client Relations
- Cross-Functional Communication
- Meeting facilitation
Certification
- PMP Certified since 2006
- IT Infrastructure Library (ITIL) Certified since 2011
Accomplishments
Collaborated with team of 20+ in the implementation of complex projects for financial and government institutions.
Affiliations
- I had the Honor to service as an Ombudsman/Liaison for a deployment U.S. Coast Guard Unit working with Command Staff to ensure military family members were up to date on their deployed military service member.
- I was presented with the Family Readiness Award at the Pentagon by Senior Command Staff.
Timeline
Lead Project Manager
HCL Tech / Verizon
11.2023 - Current
Lead Project Manager
Verizon
06.2018 - 10.2024
Project Manager
Verizon
03.2016 - 06.2018
Managed Service Project Manager
Verizon
09.2008 - 06.2016
Project Coordinator
Intermedia Communications
11.1997 - 09.2008
Regional/Office Manager
Edwards Equipment
07.1995 - 07.1997
High School Diploma -
Brandon High School
Paralegal -
Hillsborough Community College
Business Administration -
Pearson
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