Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lisa D'Ercole

Summary

  • Highly motivated with experience in efficiently completing and coordinating administrative and operational tasks.
  • Avid and quick learner able to adapt to and leverage new technologies and systems
  • prioritizes and completes multiple tasks simultaneously and following through to Completion.
  • engages complex time management, and prioritizes skills to meet administrative needs
  • organized and diligently with a sincere commitment to exceptional customer service and teamwork

Overview

12
12
years of professional experience

Work History

Teller Supervisor

Community Bank
09.2022 - 08.2024
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations.
  • Examined tellers' reports of daily transactions for accuracy.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased team productivity with regular coaching and performance feedback sessions.
  • Coordinated with other departments to address complex customer issues, resulting in timely resolution.
  • Boosted overall branch performance by developing strong relationships with customers and providing personalized service.
  • Trained new hires on customer service policies and procedures.
  • Led by example, demonstrating exceptional customer service and problem-solving skills to guide team behavior.
  • Coordinated with security services to update safety protocols, significantly reducing risk of security breaches.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions by assisting customers with banking needs and inquiries.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Referred customers to other banking departments for specialized services.
  • Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
  • Received loan and utility payments, sending funds to correct destinations.

Date Processing & Computer Operations

Banccentral Financial Services
04.2017 - 09.2022
  • Created customized reports as per management''s requirement to aid decision-making process.
  • Managed high-volume workload under tight deadlines without sacrificing accuracy or quality of work.
  • Handled sensitive customer information with utmost discretion while adhering to strict privacy guidelines.
  • Completed data entry tasks with accuracy and efficiency. Sorted documents and maintained organized filing process.
  • Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
  • Corrected data entry errors to prevent duplication or data degradation.
  • Updated and maintained customer information, documents and records.
  • Closed accounts, applying payment for over drafted accounts.
  • Printing Saving/Checking statements, CD statements, Loan statements, IRA statements, etc...
  • Operating the Main Frame. Consists of entering codes/commands for specific tasks.
  • Loaded, unloaded, and moved material to and from storage and production areas. Consistently lifted materials weighing as much as 40 pounds.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used machinery and equipment such as box cutters, Drove forklifts, pallet jacks and other equipment to move materials.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Merchandiser & Sales Associate

Annmarie D'Ercole Jewelry & Apparel
01.2013 - 01.2017
  • Updated pricing and Removed damaged, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Built trusted relationships with customers by getting to know them on a personal level and making their shopping experience a priority, which makes things easier to learn their style. Increased customer engagement by providing knowledgeable product recommendations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Create custom jewelry orders, working closely with customers.

Education

High School Diploma -

Torrey Pines High School
Del Mar, CA
06.2000

Mira Costa JC
Encinitas, CA

Skills

  • Cash handling and management
  • Customer Engagement
  • Professionalism and Ethics
  • Quality & Organization Control
  • Motivational Techniques
  • Management
  • Excel/Microsoft
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Reliable and Responsible
  • Multitasking
  • Excellent Communication
  • Data Entry
  • on time

References

  • Brodie Bush 580-430-5801
  • Kim Scherick 580-307-4712
  • Steve Ward 580-430-8393
  • Karin Hodgson 580-748-0098



Timeline

Teller Supervisor

Community Bank
09.2022 - 08.2024

Date Processing & Computer Operations

Banccentral Financial Services
04.2017 - 09.2022

Merchandiser & Sales Associate

Annmarie D'Ercole Jewelry & Apparel
01.2013 - 01.2017

High School Diploma -

Torrey Pines High School

Mira Costa JC

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