Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Completed 2 ½ years in financial fraud and credit dispute
More than 18 years' successful experience in customer service and support
Recognized strengths in account maintenance, problem-solving and troubleshooting, along with implementing proactive procedures and system changes
Possess solid computer skills
Ability to train and motivate fellow co-workers
A team player, acknowledged as "Wow" award recipient, also aided in implementing new procedure ideas to aid in better customer service
Was a member of pilot E-view program
Worked in the following lines of business: Dental, Medical, Pharmacy Call center
Remote work with high dollar amount cases and resolutions.
Determined to help members and co-workers have a positive experience and achieve success in resolving issues.