Lisa Detloff
Holdingford,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent and skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
CO2 Customer Support Specialist
Central McGowan
04.2015 - 12.2023
- Served as a subject matter expert on specific products or services, providing high-level support to both customers and fellow team members.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Served customer accounts across departments and daily calls, consistently meeting productivity and quality targets.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Created user accounts and assigned permissions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Provided primary customer support to internal and external customers.
- Coordinated communication efforts during critical incidents, keeping stakeholders informed of progress towards resolution and minimizing negative impact on customer relations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Logistics Coordinator
Creative Memories
03.1998 - 10.2013
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Liaised with internal and external stakeholders to facilitate smooth operations.
- Updated and maintained databases to track shipments and inventory.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Evaluated potential risks within logistics operations proactively implementing measures to mitigate potential issues.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Education
High School Diploma -
Sartell Senior High School
Sartell, MNNo Degree - Generals
St Cloud Technical College
Saint Cloud, MNSkills
- Client Relations
- Application support
- Customer Relations
- Coordination
- Problem Resolution
- Sales Support
- Customer Service
- Administrative Support
- International sales support
- Problem-solving abilities
- Conflict Mediation
- Complaint resolution
- Money handling abilities
- Account Administration
- Shipping procedures understanding
- Customer Response
- Building rapport
- Collaborative Team Player
- Appointment Scheduling
- Auditing Service Requests
- Customer service expert
- Conflict Resolution
- Dispute Resolution
- Microsoft Outlook
Timeline
CO2 Customer Support Specialist
Central McGowan
04.2015 - 12.2023
Logistics Coordinator
Creative Memories
03.1998 - 10.2013
High School Diploma -
Sartell Senior High School
No Degree - Generals
St Cloud Technical College
Similar Profiles
Vincent AbatangeloVincent Abatangelo
Carpentry Worker at McGowan & Sons ConstructionCarpentry Worker at McGowan & Sons Construction
ROBERT BOHACIKROBERT BOHACIK
Rougher at Mcgowan A/CRougher at Mcgowan A/C
Shannon SolisShannon Solis
Underwriter at McGowan CompaniesUnderwriter at McGowan Companies
Jacob HanebuthJacob Hanebuth
Machine Vision Engineer at Grede LLCMachine Vision Engineer at Grede LLC
Kayla HellermannKayla Hellermann
Paraprofessional at Holdingford Public SchoolsParaprofessional at Holdingford Public Schools