Lisa Devivo
Downingtown,PA
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through many years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Well educated in Microsoft and Windows 11.
Overview
8
8
years of professional experience
Work History
Manager
Wawa Food Markets
Lansdale, PA
10.2019 - 05.2020
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance, and by monitoring daily activities along with mentoring team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Administrative Manager
Applewood Health & Wellness Center
Dublin, PA
01.2012 - 06.2019
- Established workflow processes monitored daily productivity and implemented modifications to improve overall performance of all Health Coaches.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed personalized Health & Wellness Programs for over 100 of our clients.
- Monitored and evaluated personnel performance of both Coaches and Clients to complete annual reviews, recommend advancement, and addressed productivity concerns.
- Maintained CRM database with customer updates and report generation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Kept operations in compliance with GCC regulations by developing and directing effective internal systems.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
Education
BBA - Finance
- Honor Roll
- Dean's List
- Gateway to Finance Member
- 3.8 GPA
Associate of Science - Acounting
Skills
- Policies and procedures
- Staff Management
- Strategic planning
- Budgeting
- Research and Analytical Skills
- Verbal and Written Communication
- Appointment Coordination
- Microsoft Office Suite
- Schedule Management
- Document and File Management
- Account Investigation
- Administrative Procedures
- Spreadsheet Tracking
- Business Administration
Timeline
Manager - Wawa Food Markets
10.2019 - 05.2020
Administrative Manager - Applewood Health & Wellness Center
01.2012 - 06.2019
Temple University - BBA, Finance
Atlantic Cape Community College - Associate of Science, Acounting
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