Lisa D. Foster
Newport News,VA
Summary
Experienced with assessing client eligibility for public assistance programs. Utilizes analytical skills to evaluate complex documentation and ensure program compliance. Track record of effective communication and client support, contributing to successful outcomes in service delivery. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
24
24
years of professional experience
Work History
Eligibility Worker
Hampton Human Services
01.2021 - 11.2025
- Assessed client eligibility for various assistance programs using comprehensive knowledge of regulations and requirements.
- Processed applications efficiently, ensuring compliance with state and federal guidelines for program eligibility.
- Collaborated with social services and community organizations to enhance client support and resource access.
- Conducted thorough interviews to gather necessary information and verify applicant data for accuracy.
Intake Coordinator
Hampton Human Services
02.2019 - 01.2021
- Streamlined data entry procedures to enhance accuracy in client records management.
- Trained new staff on intake protocols and system navigation for improved efficiency.
- Implemented feedback mechanisms to improve client satisfaction and service quality.
- Led initiatives to optimize workflow, reducing processing times for client applications.
Intake Coordinator
Virginia Beach Social Services
03.2018 - 01.2019
- Coordinated intake processes to ensure timely service delivery for clients.
- Assessed client needs through comprehensive interviews and documentation review.
- Collaborated with social workers to develop individualized service plans.
- Managed appointment scheduling and follow-up communications with clients.
Administrative Assistant
Big Brothers Big Sisters
03.2016 - 01.2018
- Managed scheduling and calendar coordination for executive leadership, ensuring optimal time management.
- Organized and maintained comprehensive filing systems, enhancing document retrieval efficiency.
- Coordinated travel arrangements, optimizing logistics for domestic and international trips.
- Developed and implemented office procedures that improved administrative workflow and communication.
911 Dispatcher
Bell County Communication
03.2012 - 01.2016
Operations Secretary
KISD Transportation
04.2009 - 09.2011
Administrative Asst. / Clinical Technician
Manpower
03.2007 - 01.2009
Customer Service Representative
GC Services
07.2006 - 01.2007
Administrative Specialist
Kelly Services
01.2006 - 05.2006
- Assigned to El Paso Natural Gas Corp/Richmond American Homes
Secretary
Chesterfield County-Building and Grounds Division
01.2004 - 02.2005
Administrative Office Assistant
Kelly Services
05.2002 - 12.2003
- Administrative Office Assistant - contracted out to:
- Phillip Morris Corporation
- State Corporation Commission - Clerks Office
- Chesterfield County-Bldg and Grds
Education
No Degree - Computer Science
Strayer University
Midlothian, VirginiaExecutive Secretarial Certificate - undefined
Katharine Gibbs School
Montclair, New Jersey05.1991
Skills
- Application processing
- Telephone etiquette
- Written and verbal communication
- Applicant interviews
- Appointment scheduling
- 911 dispatch coordination
- Customer service
- Data entry
- Computer skills
- Administrative support
- Front desk operations
- Professional communication
- Typing skills
- Call routing
Timeline
Eligibility Worker
Hampton Human Services
01.2021 - 11.2025
Intake Coordinator
Hampton Human Services
02.2019 - 01.2021
Intake Coordinator
Virginia Beach Social Services
03.2018 - 01.2019
Administrative Assistant
Big Brothers Big Sisters
03.2016 - 01.2018
911 Dispatcher
Bell County Communication
03.2012 - 01.2016
Operations Secretary
KISD Transportation
04.2009 - 09.2011
Administrative Asst. / Clinical Technician
Manpower
03.2007 - 01.2009
Customer Service Representative
GC Services
07.2006 - 01.2007
Administrative Specialist
Kelly Services
01.2006 - 05.2006
Secretary
Chesterfield County-Building and Grounds Division
01.2004 - 02.2005
Administrative Office Assistant
Kelly Services
05.2002 - 12.2003
Executive Secretarial Certificate - undefined
Katharine Gibbs School
No Degree - Computer Science
Strayer University
SEMINARS AND TRAINING:
- Total Quality Improvement (Chesterfield County)
- Employee Leadership Institute (Chesterfield County)
- Communicating with Confidence (Seminar)
- Various Maintenance and Health Workshops (Chesterfield County)
**NOTE:**
- Between October 2011-February 2012 held multiple part time jobs in lieu of finding full time work
- K's Jewelers - Killeen Mall Associate October 2011-December 2012
- HEB - Killeen TX Bagger December 2011 - February 2012