Lisa D. Greenan
Indianapolis,Indiana
Summary
- Results driven nurse leader, qualified by 30+ years of progressive career growth and responsibility. Visionary leader with transformational strategic/analytic skills and proven ability to achieve high-level outcomes through cohesive team-building and shared governance. Expertise includes:
- Strategic planning and financial management
- Quality and process improvement consultation
- Synergy patient care delivery model and workload management
- Evidence based, patient centric focus for safety innovations
- Employee relations and leadership development through a shared governance approach
- Maintaining strong relationships with healthcare staff
- Operational and human resource management
- Service excellence structure to promote patient satisfaction
Overview
42
42
years of professional experience
1
1
Certification
Work History
Administrative Director Clinical Operations-Adult Academic Health Center Cancer Services
Indiana University Health-Cancer Services
01.2013 - Current
- Responsible for the provision of administrative leadership, decision-making and strategic planning in alignment with the Indiana University Health system goals related to finance, research and education, people, quality and safety, and service.
- Responsible for providing leadership in all facets of patient care; coaching and mentoring of staff; and collaboration with physicians; and the development and completion of business plans related to the oncology service line.
- Responsible for the operational and clinical processes of fourteen clinic/infusion areas throughout central Indiana.
- Provides coaching and mentoring for managers and direct care staff.
- Leading initiatives and setting goals related to finance, service, quality and safety, people and research for all central region cancer area.
- Leading a team responsible for the highest and most consistent patient satisfaction scores for the IU Health downtown outpatient cancer footprint for the past 5+ years.
- Leading a multi-disciplinary team in the successful and strategic building of the neuro-oncology brain tumor program including the opening of a clinic and infusion site at the IUH Goodman-Hall Neuroscience Center.
- Leading a multi-disciplinary team successfully developing a business plan for the implementation of a precision genomics program for cancer genetic typing and selection of best individualized treatment based on the genetic composition of both tumor and healthy cells.
- Leading program meetings for various cancer specialties with the goal of improving the patient’s experience from initial contact through survivorship/end of life.
- Responsible for the shared governance structure within the cancer service line including physicians, administrative leaders and direct care staff.
- Responsible for quality certifications and initiatives including the successful attainment of Commission on Cancer accreditation, NAPBC and QOPI certifications.
Part-time Faculty – Department of Adult Health
Indiana University School of Nursing
01.2001 - 01.2018
- Supervise BSN students in the clinical practicum setting.
- Pre-clinical client selection.
- Manage the clinical day.
- Pre/post clinical conferencing.
- Conduct weekly evaluation including grading of students papers, clinical performance evaluations.
Director of Clinical Operations-Surgical and Transplant Services
Indiana University Hospital-Indiana University Health
01.1984 - 01.2013
- Company Overview: 400-bed tertiary/quaternary academic hospital-member of a 3-hospital academic health center belonging to the largest healthcare system in Indiana.
- Responsible for the provision of administrative decision-making, leadership and strategic planning in alignment with the quality, safety, service, education/research and financial goals of the organization for the surgical and transplant patient care units. Responsible for providing leadership in all facets of patient care and is accountable for the initiation and completion of business and unit plans that ensure quality while utilizing available resources efficiently.
- Responsible for five units including 3 surgical units and two transplant units including an intensive care unit.
- Provides leadership development through coaching and mentoring of managers and direct care givers.
- Leading initiatives and setting goals related to finance, service, quality and safety, people and research for the five patient units.
- Leading HCAHPs team for the UH inpatient ensuring that patients and families are included in the decision-making process and strategic planning for UH inpatient areas.
- Leading Core Measures team successfully to the integration of processes that ensure high performance and results related to quality and safety.
- Leading a multi-faceted team inclusive of all areas of the facility assisting with breaking down silos and encouraging collaboration across the continuum from admission to discharge enhancing patient satisfaction and improving employee engagement.
- Developed surgical quality program encompassing outpatient and inpatient areas to decrease length of stay, 30-day readmissions, and improve outcomes inclusive of outpatient and inpatient venues.
Interim Chief Nursing Officer
Indiana University Hospital-Indiana University Health
09.2011 - 07.2012
- Responsible for nursing and patient care services for a 399-bed academic facility including:
- Provision of visionary nursing leadership in an academic environment in the quest to improve safety, quality and service through evidence-based innovation and strategic planning.
- Mentoring and facilitating the growth of the synergized nursing program and shared governance model through the promotion of service, clinical, financial and people excellence at Indiana University Hospital.
- Accountability for strategic planning that integrates and aligns with the system’s mission, vision and values.
- Leading initiatives and setting goals related to finance, service, quality and safety, people and research for 17 inpatients units and perioperative areas.
- Provision of leadership in all facets of patient care accountable for business and unit plans that ensure quality and efficient resource availability.
Director of Nursing Practice and Quality
Indiana University Hospital-Indiana University Health
01.2007 - 09.2011
- Responsible for providing administrative decision-making, leadership and strategic planning including the efficient use of personnel, material and financial resources. Responsible for the development, standardization, and coordination of programs to advance nursing practice, quality and research utilizing innovation, a shared leadership structure and evidence-based practices.
- Facilitated the growth of a highly functional shared leadership model representing and advocating for the bedside caregiver
- Developed and facilitated a safe passage program focusing on a systematic approach to risk prevention
- Set direction to ensure quality outcomes for the last 2 years that have met or exceeded expectations on the facility based Corporate Scorecard
- Developed and facilitated a facility based interdisciplinary “regulatory” focused team utilizing a tracer methodology
- Recruited and supported a team of clinical nurse specialists that are experts in skin, pain, falls, restraints. This high performing team has demonstrated sustained improvements in the areas of nurse sensitive indicators with all units outperforming the mean set by NDNQI.
- Participated in the assessment and writing of documents in the 2008 ANCC Magnet application resulting in a successful quest for redesignation.
- Mentored and coached nursing managers in operations and budget.
- Directed and supported the development and implementation of order sets and protocols for computerized physician order entry.
- Co-facilitated a system wide evidence-based research committee.
- Led appreciative inquiry exercises to improve quality and patient satisfaction indicators with various diverse groups.
- Developed, implemented and facilitated a number of committees focused on improving nurse and patient satisfaction.
- Developed a plan to decrease readmissions across the continuum of care from pre-operatively in the clinic to post-discharge home care.
- Developed, recruited and implemented the role of nurse discharge coach on medical/surgical units to ensure that patients are prepared to care for themselves for themselves post-discharge.
- Responsible for planning and maintaining the budgets for four departments.
Clinical Manager of Operations-27 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.2002 - 01.2007
- Responsible for the provision of supervisory leadership and clinical support for a surgical unit of 100 FTEs and the maintenance of a $1.2 million operational budget.
- Lead quality improvement and outcomes management initiatives for General Surgery, Otolaryngology Surgery and Neurosurgery patient populations.
- Collaborated with physicians and multidisciplinary staff to develop standards and programs of care to facilitate the progression of patients through the care continuum by providing quality care preadmission, hospital stay and post-discharge.
- Planned and managed the utilization of material and personnel resources coming in under budget by a margin of 2% or greater.
- Provided effective monitoring and financial management of assigned cost center as well as analyzing variances and recommending potential opportunities for cost savings; aggressive recruitment of new staff and assertive retention strategies to attempt to keep unit at less than four percent vacant.
- Ensured compliance with all regulatory agencies.
- Promote a positive work environment for all staff members.
- Supported Magnet and contributed to the initiatives associated with the Magnet Appraisals and annual reviews.
- Led an interdisciplinary initiative that successfully decreased the length of stay and cost per case for patients undergoing pancreatic surgery procedures. Decreased length of stay by 3.9 days and the cost per case by $5,000-$10,000.
- Developed and implemented the operational plan for an eight-bed short stay unit.
Assistant Clinical Manager of Operations-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.2001 - 01.2002
- Provided supervisory leadership and clinical support for 3 South staff.
- Evaluated and counseled staff.
- Completed the biweekly med/surg patient classification system.
- Oversight of unit staff education/training.
- Oversight of daily staffing and utilizing ONESTAFF scheduling system for monthly scheduling of unit staff.
- Ensured that JCAHO and State Board of Health Regulatory Requirements were met.
- Provided clinical & administrative support to Clinical Manager of Operations.
Registered Nurse-Staff Nurse Level IV-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.1994 - 01.2001
- Provided clinical and administrative support to Unit Manager
- Participated in a number of facility and system councils to provide expertise and feedback in areas of interest and daily practice.
- Continued responsibilities of Patient Care Coordinator as outlined below.
Patient Care Coordinator-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.1986 - 01.1994
- Provided clinical and administrative support to the Unit Manager.
- Developed staff schedules; completed unit payroll process; assisted with implementing and monitoring unit budget and cost control standards; developed clinical programs for specific patient populations.
- Represented unit to other departments and members of health care team through mutual problem solving and negotiation.
Registered Nurse, Staff Nurse Level III-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.1984 - 01.1986
- Provided primary care for neurology and neurosurgical clients as well as off service clients requiring intensive care management.
- Involved in unit staff development, preceptor program, charge nurse duties and unit committees.
Education
Master of Science - Nursing Administration
University of Indianapolis
Indianapolis, Indiana01.2007
Bachelor of Science - Nursing
Indiana University
Indianapolis, Indiana01.1984
Skills
- Leadership in organization
- Public speaking skills
- Document management
- Presentation skills
Affiliations
- National League of Nursing
- American Nurses Association
- Marian County Medical Reserve Corps
- Sigma Theta Tau International Nursing Honor Society
- Indiana Organization of Nurse Executives
- American Organization of Nurse Executives
- Oncology Nurses Society
- Indiana Oncology Nurses Society
Certification
- American Nurse Credentialing Center-Nurse Executive-Advanced
- American Nurse Credentialing Center –American Organization of Nurse Executives- Certified Medical/Surgical Nurse
- Registered Nurse licensed in the State of Indiana
Awards
INSPIRE Award finalist in Health and Health Sciences 2014 presented by College Mentors for Kids.
Community Service
Community Outreach Council-Marian University-Leighton School of Nursing, Member, Indianapolis, Indiana, 2015, 2018, Participate as a member of the nursing community, Offer feedback on the provision of services to meet the needs of the diverse community served by Marian University, Provide insight into improvements in community-based health care with a focus on population health.
Publications
- Ebright, Patricia; Cangany, Martha; McEwen, Kathy; Greenan, Lisa; Rapala, Katherine. Collecting data for Improvement of Healthcare Systems: A Framework for CNS-Led Focus Group, Clinical Nurse Specialist, Volume 18, Issue 3, 2004.
- Woodard, Greenan: Charge Nurse Rounding: Positive Effect on Decreasing Patient Safety Risks. Presentation: NDNQI Conference 2008.
- Woodard, Greenan: Charge Nurse Rounding: Positive Effect on Decreasing Patient Safety Risks. Presentation: Clarian Health Partners Leadership Summit, 2007.
Timeline
Administrative Director Clinical Operations-Adult Academic Health Center Cancer Services
Indiana University Health-Cancer Services
01.2013 - Current
Interim Chief Nursing Officer
Indiana University Hospital-Indiana University Health
09.2011 - 07.2012
Director of Nursing Practice and Quality
Indiana University Hospital-Indiana University Health
01.2007 - 09.2011
Clinical Manager of Operations-27 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.2002 - 01.2007
Part-time Faculty – Department of Adult Health
Indiana University School of Nursing
01.2001 - 01.2018
Assistant Clinical Manager of Operations-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.2001 - 01.2002
Registered Nurse-Staff Nurse Level IV-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.1994 - 01.2001
Patient Care Coordinator-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.1986 - 01.1994
Director of Clinical Operations-Surgical and Transplant Services
Indiana University Hospital-Indiana University Health
01.1984 - 01.2013
Registered Nurse, Staff Nurse Level III-30 bed Medical/Surgical Unit
Indiana University Hospital-Indiana University Health
01.1984 - 01.1986
Bachelor of Science - Nursing
Indiana University
Master of Science - Nursing Administration
University of Indianapolis