LISA DIANE GREAM
Georgetown,IN
Overview
23
23
years of professional experience
Work History
SUPERVISOR OF PATIENT ADMINISTRATION – (INTERIM)
ZOLL LIFEVEST
08.2024 - Current
- 50% Organized field travel to coach and train COPAs within the district
- 30% Post Acute Care facility management
- 20% Office based analysis and reporting
- Assist MoPA with external interviews of candidates for open positions.
- Regularly conduct scheduled field visits for coaching and training purposes: Provide verbal and written follow-up and observation reports that highlight and address the COPAs’ strengths and areas of improvement or development. Will spend at least 4 days per week in the field.
- Support MoPA by providing analysis of data and processes including Payer metrics and utilization within individual portfolios, expense utilization by COPA, TOC metrics and utilization of all systems in Power BI and Salesforce to determine proper usage and adequate adoption of resources.
- Managing the processes of Post Acute Facilities within the district to coach COPAs on how to educate and follow procedures to increase our revenue production of these facilities.
- Support the COPA leads by providing feedback on issues related to daily activities that may need input and feedback from internal teams, such as National Accounts, Reauthorization/Reorder, and Reimbursement.
- Verification and submission of JIRA escalation for the district.
- Organizing and sending notifications to the district for projects and procedures that will help to reduce zero revenue claims for the organization.
- Develop and master a full working knowledge of all 3rd party payor requirements
- Achieve and maintain acceptable performance metrics
- Comply with Standard Operating Procedures, particularly HIPAA
- Collaborate with Manager of Patient Administration to identify and coach to areas of opportunity for COPA and Sr. COPA
- Work with MoPA to onboard new COPAs on day-to-day operations and processes.
- Provide support to Leadership and team during transitional periods, including covering vacant districts.
- Foster a team environment within the area; lead by example, motivate, inspire team
- Additional duties as assigned by management
SENIOR COORDINATOR OF PATIENT ADMINISTRATION
ZOLL LIFEVEST
02.2020 - Current
- Develop and effectively communicate general understanding of Sudden Cardiac Arrest and LifeVest specific data and be confident advocating on behalf of LifeVest in the clinical setting to increase LifeVest awareness.
- Effectively engage, educate, and empower support staff to take action identifying patients and advocating on their behalf.
- Enroll and train customers on LVN / ZPM
- Understand, communicate, and train hospital and office staff to submit complete orders. Provide education and support to appropriate staff to reduce medical order exceptions.
- Conduct introductory level in-service meetings related to medical order process and requirements with auxiliary support staff.
- Track and manage recurring revenue and reauthorization process for current patients
- Assist in document collection for all new medical orders and reorders
- Develop full working knowledge of all 3rd party payer requirements
- Manage pre-authorization process for new medical orders
- Provide territory support during times of Territory Manager absence or vacancy (vacation, leave, time out of territory for training / meetings, etc.)
- Worked as an intake specialist.
- Covered Vacant Territory and helped to onboard New Territory Manager
- I have always finished at 100% or greater for my MBO while SSR / COPA
- Helped TM’s achieve their revenue goal over 100%
INTAKE SPECIALIST
ZOLL LIFEVEST
10.2022 - 05.2023
- Creation of patient record
- Verification of benefits
- Triage, work and resolve intake orders
- Explain medical need and educate insurance case managers on LifeVest system to obtain authorization for services
- Obtain necessary documentation (medical order, clinical notes, testing) and submit to insurance carrier for coverage determination
- Obtain authorizations as required by payer
- Execute timely follow up on all assigned tasks
- Maintain a score of at least that meets expectations on monthly scorecard
- Identify qualifying diagnosis based on payer requirements
- Triage fax documents for timely review
- Communicate authorization results and order status to sales representatives
- Complete fee calculator and inform billing department of appropriate charges
- Contact customers, physician offices, and sales representatives to relay and/or obtain insurance information and/or additional documentation to assist with seeking reimbursement and coordination of benefits
OFFICE MANAGER / LPN
YOUR FAMILY AND HEART CARE WITH PERSONALIZED
05.2012 - 01.2020
- Supervised and Mentored Staff
- Assisted Provider with Cardiac Stress Test
- Direct patient care including EKG, Vital Signs, Cardiac Event Monitors, Urinalysis and Injections.
- Patient Education
- Nursing Calls
- Medical Records
PATIENT SERVICE REPRESENTATIVE
ZOLL LIFEVEST
02.2018 - 02.2019
- Patient Education
- Assisted in follow up care for patient’s
- Worked with SSR and TM’s to ensure complete patient documentation and continuity of care
OFFICE MANAGER AND PACEMAKER / AICD NURSE
PREFERRED CARDIOLOGY
07.2009 - 05.2012
- Supervised and Mentored Staff
- Performed Pacemaker and AICD Interrogations in office, hospitals and online
- Patient Education
- Direct patient care including EKG, Vital Signs, Cardiac Event Monitors, Holter Monitors, INR, Glucose and Cholesterol Testing
- Assisted Physicians with Stress Test
- Initiated and Completed Meaningful Use for all Physicians for Electronic Health Records per Medicaid and Medicare Guidelines
- Nursing Calls
- Credentialing and Negotiated Contracts for Physicians for Insurance Companies and Hospitals
PACEMAKER AND AICD CLINIC MANAGER
RIVER CITIES CARDIOLOGY
07.2002 - 07.2009
- Performed and Managed Pacemaker and AICD Interrogations in Office, Hospitals and Online
- Patient Education Prior to Pacemaker and AICD Implants
- Post Op Staple Removal and Incision Care.
- Direct patient care including EKG, Vital Signs, Cardiac Event Monitors, Holter Monitors
Education
INDIANA UNIVERSITY SOUTHEAST
12.2025
PRACTICAL NURSING - LPN INFORMATION, DATA MANAGEMENT
INDIANA VOCATIONAL TECHNICAL COLLEGE
01.1991
Timeline
SUPERVISOR OF PATIENT ADMINISTRATION – (INTERIM)
ZOLL LIFEVEST
08.2024 - Current
INTAKE SPECIALIST
ZOLL LIFEVEST
10.2022 - 05.2023
SENIOR COORDINATOR OF PATIENT ADMINISTRATION
ZOLL LIFEVEST
02.2020 - Current
PATIENT SERVICE REPRESENTATIVE
ZOLL LIFEVEST
02.2018 - 02.2019
OFFICE MANAGER / LPN
YOUR FAMILY AND HEART CARE WITH PERSONALIZED
05.2012 - 01.2020
OFFICE MANAGER AND PACEMAKER / AICD NURSE
PREFERRED CARDIOLOGY
07.2009 - 05.2012
PACEMAKER AND AICD CLINIC MANAGER
RIVER CITIES CARDIOLOGY
07.2002 - 07.2009
PRACTICAL NURSING - LPN INFORMATION, DATA MANAGEMENT
INDIANA VOCATIONAL TECHNICAL COLLEGE
INDIANA UNIVERSITY SOUTHEAST
INTEREST
Seeking to advance in my career and utilize my vast knowledge in Cardiology and Management. I am highly motivated, hardworking, a team player, strategic thinker, great communicator and revenue driven.