Lisa Dienes
511 Duck Pond Road Westbrook
Summary
Dedicated Transportation Security Officer with proven integrity and strong customer service skills at the TSA. Expert in security equipment operation and policy enforcement, enhancing safety protocols. Recognized for improving team collaboration and maintaining a secure environment, ensuring compliance with regulations while effectively addressing passenger needs.
Overview
20
20
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
10.2025 - Current
- Learned safety protocols to ensure compliance with transportation security regulations.
- Assisted in screening passenger using advanced scanning technology.
- Monitored security checkpoints for suspicious activity and reported incidents promptly.
- Collaborated with team members to maintain a secure and efficient screening environment.
Clerk in Logistics Office
United States Postal Service, USPS
10.2005 - 10.2025
- Processed and organized incoming documents for efficient retrieval and review.
- Maintained accurate records using electronic filing systems to improve data accessibility.
- Assisted in managing inventory by tracking supplies.
- Provided customer service support, addressing inquiries and resolving issues promptly.
- Collaborated with team members to streamline office operations and enhance workflow efficiency.
- Conducted routine quality checks on documentation to ensure compliance with organizational standards.
- Supported administrative tasks, including scheduling appointments and coordinating meetings effectively.
- Adapted quickly to new software tools, enhancing productivity in daily operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Optimized office space usage, arranging workstations to maximize productivity.
- Supported executive decision-making by providing detailed reports.
- Enhanced communication with external vendors, ensuring timely delivery.
- Boosted departmental collaboration by coordinating schedules and facilitating communication between teams.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Enhanced team morale, organizing staff events and fostering positive work environment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Purchased and maintained office supplies.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Created and maintained detailed records of all office activities.
Education
High School Diploma - General
Biddeford High School
Biddeford, ME05.1991
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Surveillance monitoring
- Team development
Accomplishments
I take pride in my personal interactions with people providing patience, care and compassion, and learning in new environments.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
10.2025 - Current
Clerk in Logistics Office
United States Postal Service, USPS
10.2005 - 10.2025
High School Diploma - General
Biddeford High School