Summary
Overview
Work History
Education
Skills
Experience with: Redoc, Paragon, Office 365, Tavoca, Allscripts, Teams, Order Facilitator,
Timeline
Generic

Lisa Dills

Easthampton Township,NJ

Summary

Adept at enhancing patient experiences and streamlining office operations, I leveraged my expertise in HIPAA compliance and customer service at Haywood Regional Medical Center. My proactive approach in addressing patient concerns and adeptness in office administration significantly improved operational efficiency and patient satisfaction, showcasing my ability to lead and innovate in fast-paced environments. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Outgoing Front Office Coordinator with exceptional people skills, an approachable yet professional personality. Successful at multitasking and remaining calm and productive in high-demand positions. Looking to bring excitement and enthusiasm to a [Type of office] office long-term.

Overview

6
6
years of professional experience

Work History

Front Office Coordinator

Haywood Regional Medical Center
07.2023 - 04.2024
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Coordinated referrals and authorizations for specialist consultations or treatment plans as needed.
  • Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
  • Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
  • Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
  • Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
  • Conducted thorough insurance verifications for accurate billing and reduced claim denials.
  • Provided exceptional customer service while handling sensitive personal information in accordance with privacy policies.
  • Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
  • Supported clinical staff in delivering high-quality care through timely completion of necessary administrative tasks.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front Office Coordinator

Asheville Women's Medical Center
06.2018 - 08.2022
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
  • Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
  • Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
  • Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
  • Contributed to a positive team atmosphere by assisting colleagues when needed, fostering a supportive work environment for all employees.
  • Enhanced patient experience by managing front office operations efficiently and professionally.
  • Created and updated records and files to maintain document compliance.
  • Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
  • Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
  • Collect patient and client documents and information upon referral.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Maintained a well-organized front office environment, contributing to a positive patient experience.
  • Assisted with training new front office staff members on essential job duties and procedures, ensuring a smooth onboarding process.

Education

Associate of Applied Science - Social Work

Miami Dade Community College
Miami
05.1989

Skills

  • Customer Service
  • Reception duties
  • Insurance Verification
  • Calendar Management
  • File Organization
  • Office Organization
  • Patient Relations
  • Document Management
  • Scheduling appointments
  • Opening and closing offices
  • Information Protection
  • Phone and Email Etiquette
  • Microsoft Office
  • Multitasking and Organization
  • Documentation and Recordkeeping
  • Data Entry
  • Team Leadership
  • Goal Setting
  • Handling Complaints
  • Relationship Building
  • HIPAA Compliance
  • Office Administration
  • Patient Scheduling
  • Patient Registration
  • Expense Reporting
  • Office supplies inventory management
  • Interpersonal Relations

Experience with: Redoc, Paragon, Office 365, Tavoca, Allscripts, Teams, Order Facilitator,

Experience with the following softwares:  Redoc, Paragon, Office 365, Tavoca Allscripts, Teams, Order Facilitator, Pt. Payment Manager.

Timeline

Front Office Coordinator

Haywood Regional Medical Center
07.2023 - 04.2024

Front Office Coordinator

Asheville Women's Medical Center
06.2018 - 08.2022

Associate of Applied Science - Social Work

Miami Dade Community College
Lisa Dills