Lisa Distel
Encinitas,CA
Summary
Experienced Customer Service Representative fluent in English and [Type] language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Dynamic Bilingual Customer Service Representative with [Number] years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Native English speaker and fluent in [Language]. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
38
38
years of professional experience
Work History
Customer Service Representative
Restoration Hardware
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Leveraged expert product knowledge in guiding customers towards the best solutions for their requirements.
- Delivered superior customer service to retain existing customers and attract future customers.
- Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfilment.
- Increased revenue with strategic upselling of products and services to existing customers.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Stayed current on company offerings and industry trends.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
Jewelry Buyer
I Magnin
- Tagged and prepared new merchandise for retail sales.
- Informed guests of appropriate products available to increase retail sales.
- Increased retail sales by utilizing strong product knowledge and effective upselling techniques.
- Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.
- Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
- Boosted retail sales by creating engaging visual merchandising displays showcasing featured products or limited-edition collections.
- Boosted retail sales of cosmetics products by providing expert recommendations based on clients'' needs and preferences.
- Contributed to increased sales by creating eye-catching visual merchandising displays in retail environments.
- Boosted sales figures through effective visual merchandising strategies at retail outlets.
- Successfully met daily performance metrics regarding sales, customer service interactions, and store cleanliness to maintain a high standard of retail excellence.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
- Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.
- Boosted sales for furniture retailers through the creation of eye-catching showroom layouts and product displays.
- Presented category insights and new item recommendations to major retailers and led teams in developing marketing, pricing, product and sales strategies.
- Developed strong relationships with retailers and distributors, resulting in increased product placement and sales growth.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Forecasted purchasing trends and improved merchandising strategies.
- Participated in trade shows and conferences to stay informed of the latest industry developments and maintain a strong professional network.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Researched and identified new suppliers and vendors.
- Established relationships with vendors to secure competitive pricing and discounts.
- Evaluated product quality and vendor performance to maintain quality standards.
Arts and Crafts Teacher
Veterans And Interfaith Community Services
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Developed strong relationships with students, parents, and colleagues to create a positive learning community.
Lisa Distel Interior Designs
Self Employed Services
05.1986 - Current
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Participated in furniture selection and documentation of specifications.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Developed space planning concepts, color palette selections, and textile presentations.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
High School Diploma -
Palo Alto High School
Palo Alto, CASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Administrative Support
- Team Development
- Prioritization
- Staff Training
- Building rapport
- Quality Control
- Filing
- Customer Education
- Product Sales
- Product and service solutions
- Coordination
- Sales expertise
- Assertiveness
- Order Fulfillment
- Store maintenance
- Account updating
- Account Management
- Research
- Conflict Mediation
- Retail store support
- Stock management
- Shipping and Logistics
- Sales closing
- Project management abilities
- Key holder experience
- Strategic sales knowledge
- Shipping procedures understanding
- Delivery Scheduling
- Consultative Sales
- Record preparation
- Process Optimization
- Promotional support
Languages
Spanish
Native or Bilingual
Timeline
Lisa Distel Interior Designs
Self Employed Services
05.1986 - Current
Customer Service Representative
Restoration Hardware
Jewelry Buyer
I Magnin
Arts and Crafts Teacher
Veterans And Interfaith Community Services
High School Diploma -
Palo Alto High School