Lisa Dixon
JACKSONVILLE,FL
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
30
30
years of professional experience
Work History
Investigations Coordinator
Better Business Bureau Serving Northeast Florida & Southeast Atlantic
Jacksonville, FL
09.2015 - 07.2023
- Resolved customer complaints or answered customers' questions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Conducted investigations of suspects and interviewed witnesses to obtain statements.
- Interviewed suspects, informants and witnesses to gain clearer picture of criminal acts and collect statements.
- Documented facts and statements gathered from complainants, witnesses and accused persons.
- Investigated companies operating unethical.
- Worked directly with department of Business professional Regulations, Attorney General , States attorney, JSO maintaining files of Business owners and companies operating illegally or unethically.
Executive Administrative Assistant
Robert Half Technology
Jacksonville, FL
03.2014 - 08.2015
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
Education
BBA - Business Administration And Management
University of Nevada - Las Vegas
Las Vegas, NV05.1998
Skills
- Information Collection
- Resource Allocation
- Consulting
- Financial Management
- Administrative Leadership
- Staff Supervision
- Strategic Planning
- Data Entry
- Correspondence and Reports
- Verbal and Written Communication
- Patient Registration
- Insurance Verification
- Schedule Coordination
- Patient Scheduling
- Customer Service
- Scheduling and Calendar Management
- MS Office
- Medical Billing
- Operations Management
- Staff Management
- Point of Contact
- Discretion and Confidentiality
- Research and investigations
Languages
English
Professional
Hungarian
Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Investigations Coordinator
Better Business Bureau Serving Northeast Florida & Southeast Atlantic
09.2015 - 07.2023
Executive Administrative Assistant
Robert Half Technology
03.2014 - 08.2015
BBA - Business Administration And Management
University of Nevada - Las Vegas
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