Lisa Dobbs
Manager
Saint Johns,FL
Summary
Experienced Manager of Third Party with over 30+ years of experience in pharmacy industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Supervisor Rx Data Processing
Southeastern Grocers Headquarters
Jacksonville, FL
07.2022 - 11.2023
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained database systems to track and analyze operational data.
- Maintained pharmacy billing standards for PDX classic and Enterprise pharmacy software
- Collaborates with accounting department to manage pharmacy accounts receivable 100,000+ claims
- Extensive knowledge of Inmar accounts receivable platform and contract manager platform
- Managed escalation of billing issues to various PBMs
- Manages pharmacy audit process for onsite, prepay and desk audits
- Worked with internal PBM to solve billing issues and enter prior authorizations.
- Generated reports detailing findings and recommendations
Manager, Pharmacy Managed Care
Southeastern Grocers Headquarters
Jacksonville, FL
03.2020 - 06.2022
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Investigated and resolved customer complaints to foster satisfaction
- Maintained pharmacy billing standards for PDX Classic and Enterprise pharmacy software
- Advised licensing department on Medicare, Medicaid and various other provider enrollment applications.
- Coordinated pharmacy reimbursement contracts
- Collaborates with accounting department to manage pharmacy accounts receivable 100,000+ claims
- Extensive knowledge of Inmar accounts receivable platform and contract manager platform
- Managed escalation of billing issues to various PBMs
- Manages pharmacy audit process for onsite, prepay and desk audits
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked with teams to accredit pharmacies for Medicare Part B billing and improve documentation and billing processes for pharmacy.
Manager of Pharmacy Third Party
Schnuck Markets Inc
St Louis, MO
10.2002 - 03.2020
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Investigated and resolved customer complaints to foster satisfaction
- Maintained pharmacy billing standards for PDX and Enterprise Rx pharmacy software
- Managed pharmacy application process for obtaining NPI, NCPDP, Medicare and various state Medicaid provider numbers for 100+
- Coordinated pharmacy reimbursement contracts
- Trained and oversaw pharmacy help desk that answers 100+ calls and emails daily
- Collaborates with accounting department to manage pharmacy accounts receivable 100,000+ claims
- Extensive knowledge of Inmar accounts receivable platform and contract manager platform
- Managed escalation of billing issues to various PBMs
- Maintains credentialing documentation for pharmacy
- Manages pharmacy audit process for onsite, prepay and desk audits
- Worked with internal PBM to solve billing issues and enter prior authorizations
- Worked with teams to accredit pharmacies for Medicare Part B billing and improve documentation and billing processes for pharmacy.
Certified Pharmacy Technician
Schnuck Markets Inc.
St Louis, MO
12.1988 - 10.2002
- Ordered medicines daily to ensure compliance with demands and needs
- Coordinated verification and filling of more than 300 daily prescriptions in high-volume retail pharmacy environment
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Set up and modified patient profiles in PDX pharmacy system to include current information such as medications and insurance details
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
Bachelor of Science - Business Administration
Maryville University of Saint Louis
St Louis, MO 05.2001 -
Skills
Third-party logisticsProficient with McKesson Enterprise Rx and PDXFriendly and professional communicationsCustomer ServiceThird-party contractsLeveraging third-party analysis
Relay Health and Change Healthcare claims editor experience
Staff Management
Certification
Florida Certified Pharmacy Technician
Timeline
Supervisor Rx Data Processing
Southeastern Grocers Headquarters
07.2022 - 11.2023
Manager, Pharmacy Managed Care
Southeastern Grocers Headquarters
03.2020 - 06.2022
Manager of Pharmacy Third Party
Schnuck Markets Inc
10.2002 - 03.2020
Bachelor of Science - Business Administration
Maryville University of Saint Louis
05.2001 -
Certified Pharmacy Technician
Schnuck Markets Inc.
12.1988 - 10.2002