Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Lisa Dockendorf

Columbus

Summary

Goal driven leader with extensive retail experience, excelling in team development and operational efficiency. Proven track record of enhancing sales performance and employee engagement, while executing merchandising plans. Skilled in performance evaluation and problem-solving, consistently achieving fiscal sales goals and fostering strong relationships across departments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Executive Team Leader of Specialty Sales

Target
Dublin
09.2017 - Current
  • Led a team of 75-100 sales associates and 13 team leaders. Trained, mentored, and evaluated leaders, team members, and peers on a regular basis. Selected as the district's trainer for new-in-role executives.
  • Conducted performance evaluations on store team leaders, identifying areas for improvement and growth. Coached leaders and team members in all areas that needed improvement. Promoted leaders and team members to other store locations within the company.
  • Recruited, interviewed and hired qualified candidates for open positions. Maintained store staff by recruiting, orienting and training employees.
  • Resolved conflicts among staff, maintaining a harmonious workplace. Fostered a positive work environment, encouraging teamwork and employee engagement.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction. Assessing guest surveys and feedback, analyzing store data on wait time at checkout, online order speed, and quality.
  • Conducted inventory management activities such as receiving shipments, maintaining stock levels, conducting total store audits weekly on empty shelf locations, managing freight and trailer unload speeds, and executing all planning on pricing and signing throughout the store.
  • Managed daily operations of the store, including opening, closing, and cash handling procedures. Task delegation, workload planning, and scheduling. Conducted regular workload planning meetings with team leaders in all areas of the store to discuss progress and plans on total store operations.
  • Oversaw all aspects of merchandising within the store including product placement and display design. VMG planning and execution with the visual merchandiser. Assessing the overall brand and audits of all new sets.
  • Analyzed financial data to identify areas of improvement for profitability. Held shortage action meetings, oversaw inventories, wrote total store schedules, and used all available data to assess the store's overall health and sales while ensuring compliance with safety and health regulations in accordance with company policy.
  • Met or exceeded fiscal sales goals each year in the role, maximizing operating budgets. Improving shortage results and overall metrics of the entire store and operations within.
  • Held the district standard within 13 locations on overall brand and operations, and held weekly calls on district performance with other stores in the area. Held weekly calls with food vendors and market leaders for all stores throughout the district to improve communication. Implemented new procedures to improve efficiency.
  • Oversaw all aspects of business partnerships with Starbucks and Ulta brands. Conducted meetings, walked visits, and maintaining goals with the leadership team outside of target operations.

Sales Floor Associate

Walmart
College Station
10.2012 - 12.2016
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases.
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.

Garden Sales Associate

The Home Depot Inc
Houston
04.2011 - 07.2012
  • Operated machinery, forklifts and other heavy equipment.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.

Receiving Associate

The Home Depot
Roswell
09.2006 - 07.2011
  • Managed communication between vendors, transportation companies and internal departments concerning delivery status updates.
  • Evaluated receiving processes regularly and recommended improvements where needed.
  • Unloaded trucks manually or using a hand truck or dolly when necessary.
  • Ensured compliance with safety regulations while working in the receiving area.
  • Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.

Education

Eastern New Mexico University of Roswell NM
Roswell, NM
08-2006

Skills

  • Execution of merchandising plans
  • Project planning
  • Performance evaluation
  • Time management
  • Problem solving
  • Employee engagement
  • Effective communication
  • Operational efficiency
  • Relationship building and management
  • Team development

Affiliations

  • Hiking, trail running, and traveling to National parks
  • Auto mechanics
  • Historic home restoration

Accomplishments

  • Promoted within the company multiple timesnwithin a few short years. Excellent yearly reviews each and every year. District trainer and the go to for all operational issues withing the district.

Certification

  • AED certified
  • Adult CPR certified
  • Food safety certified

References

References available upon request.

Timeline

Executive Team Leader of Specialty Sales

Target
09.2017 - Current

Sales Floor Associate

Walmart
10.2012 - 12.2016

Garden Sales Associate

The Home Depot Inc
04.2011 - 07.2012

Receiving Associate

The Home Depot
09.2006 - 07.2011

Eastern New Mexico University of Roswell NM

Similar Profiles

CREATE PROFILE
Lisa Dockendorf
Want your own profile? Build for free at Resume-Now.com