Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Dodge

Olney,MD

Summary

Professional mortgage processing expert with strong analytical skills and deep understanding of loan documentation and compliance regulations. Proven track record of enhancing efficiency and accuracy in processing mortgage applications, consistently delivering high-quality results. Strong team collaborator who adapts well to changing priorities, ensuring smooth workflow and optimal outcomes. Known for excellent communication, problem-solving abilities, and keen attention to detail. Knowledge of working collaboratively with underwriters and loan officers to achieve timely and efficient closures.

Overview

22
22
years of professional experience

Work History

Home Equity Loan Processor II

Sandy Spring Bank a Division of Atlantic Union Bank
09.2024 - Current
  • Process Equity Reserve Line of Credit and Home Equity Loan applications in an efficient manner while adhering to department guidelines for standard turnaround times and accuracy.
  • Review complex legal documents for completeness and accuracy. Works collaboratively with external vendors and internal partners to correct errors discovered during the review process.
  • Demonstrated attention to detail through meticulous review of appraisal reports, credit histories, income documentation, and other relevant materials for each application.
  • Stayed up-to-date on industry regulations and guidelines, ensuring compliance in all aspects of home equity loan processing.
  • Reviews required conditions with applicants and provides Credit Approval Letter.
  • Maintains detailed reports tracking the status of loans, including new applications, approvals, cancellations, and denials, providing valuable insights for decision-making and process improvement.
  • Maintains records of all loans in process and conducts regular pipeline reviews with management and sales staff.
  • Conducts comprehensive file reviews to ensure the inclusion of all necessary documents for final Underwriting approval, minimizing delays and optimizing efficiency in the loan process.
  • Represents the Bank and the unit in a courteous and professional manner to all contacts in person and by telephone by delivering a Collaborated with Loan Officers to determine initial market pricing and prepare initial disclosures for applicants, ensuring transparency and compliance from the outset remarkable client experience.

Senior Loan Processor

Capital Bank
07.2016 - 05.2024
  • Facilitate Loan Officers and Underwriting Teams in expeditiously and accurately processing mortgage applications, ensuring seamless operations and client satisfaction.
  • Proactively addressed applicants' status inquiries and promptly contacted them for additional information when necessary, fostering clear communication and ensuring a smooth application process.
  • Expertise in conforming and non-conforming loans, Fannie Mae and Freddie Mac guidelines, FHA and VA government loans, maintaining compliance with industry regulations and client requirements.
  • Manage a substantial pipeline of 25-50 loans monthly, demonstrating exceptional organizational and time management skills.
  • Fostered and nurtured effective working relationships with underwriters, asset management officers, loan applicants, and attorneys, facilitating smooth collaboration and enhancing operational efficiency.
  • Provide valuable assistance to Loan Officers in restructuring files when necessary, optimizing efficiency and enhancing client experience.
  • Maintained daily loan processor reports and weekly loan officer pipeline meetings fostering better accountability and workload management among the team.

Senior Loan Processor

1st Mariner Bank
03.2013 - 07.2016
  • Reviewed loan applications for completeness and initiates communication with borrowers to request necessary documentation and resolve any discrepancies.
  • Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
  • Maintained detailed reports tracking the status of loans, including new applications, approvals, cancellations, and denials, providing valuable insights for decision-making and process improvement.
  • Conducted meticulous reviews of title work, meticulously ensuring the absence of any outstanding lien prior to foreclosure sales and promptly resolving any outstanding issues by obtaining necessary releases, safeguarding the company's interests, and ensuring smooth proceedings.

Loan Officer Assistant/Loan Processor

BF Saul Mortgage/Capital One
12.2003 - 03.2013
  • Collaborated with Loan Officers to determine initial market pricing and prepare initial disclosures for applicants, ensuring transparency and compliance from the outset.
  • Orchestrated the ordering of appraisals and meticulously reviewed completed appraisals for accuracy and adherence to standards, safeguarding against discrepancies and potential issues.
  • Thoroughly assessed loan applications and accompanying documentation to ensure completeness and accuracy, upholding regulatory compliance and organizational standards.
  • Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.

Education

Some College (No Degree) - Accounting, Finance, and Business Courses

Montgomery County Community College
Rockville, MD

Skills

  • Encompass
  • Administration
  • Financial data analysis
  • Power Point
  • Client evaluation expertise
  • Conflict resolution
  • Proficient in MS Office Suite
  • Client support
  • Coaching & Training

Timeline

Home Equity Loan Processor II

Sandy Spring Bank a Division of Atlantic Union Bank
09.2024 - Current

Senior Loan Processor

Capital Bank
07.2016 - 05.2024

Senior Loan Processor

1st Mariner Bank
03.2013 - 07.2016

Loan Officer Assistant/Loan Processor

BF Saul Mortgage/Capital One
12.2003 - 03.2013

Some College (No Degree) - Accounting, Finance, and Business Courses

Montgomery County Community College

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Lisa Dodge