LISA DODGE, RPLU
Eaton Rapids,MI
Summary
Expert in professional liability insurance and skilled in negotiating coverage, price, financial terms and service delivery. Analytical underwriter with 20+ years of expertise in medical malpractice. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Senior Underwriter
Coverys
Lansing, MI
08.1999 - Current
- Underwrite, analyze and manage complex books of physician and hospital business
- Support review and acceptance or denial of new or renewal business
- Meet with customers, agents and brokers to negotiate coverage, price and service delivery.
- Maintain strong relationships with brokers, facilitating open communication channels and improving overall business collaboration
- Document underwriting decisions and provided evidence of compliance with applicable regulations.
- Evaluate applications to determine insurance coverage and appropriate risk classifications.
- Collaborate with other professionals to develop innovative underwriting solutions.
- Mentor junior underwriters, fostering their professional growth and enhancing team performance.
Customer Service Representative
O'Leary Paint
Lansing, MI
10.1995 - 07.1999
- Handled customer orders and cultivated customer loyalty, promoted repeat customers and improved sales
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Responded to customer requests for products, services, and company information.
Customer Service Advisor
EDS
Lansing, MI
06.1993 - 09.1995
- Buick Motor Division Account - answered approximately 60 calls per day answering questions; resolving complaints or referred customers to second level as appropriate
- Contacted dealerships to help mediate resolve complaints.
- Enhanced customer satisfaction by addressing and resolving issues.
Education
Bachelor of Science - Business Administration
Davenport University
Lansing, MI06.2001
Associate of Arts - Administrative Assistance and Secretarial Science
Davenport University
Lansing, MI06.1999
Skills
- Critical Thinking
- Insurance Knowledge
- Customer Service
- Risk Assessment
- Relationship Building
- Attention to Detail
- Microsoft Office
Certification
Registered Professional Liability Underwriter 2023
Resident Producer - Property/Casualty 2013
Timeline
Senior Underwriter
Coverys
08.1999 - Current
Customer Service Representative
O'Leary Paint
10.1995 - 07.1999
Customer Service Advisor
EDS
06.1993 - 09.1995
Bachelor of Science - Business Administration
Davenport University
Associate of Arts - Administrative Assistance and Secretarial Science
Davenport University