Lisa Doidge
Warrenton,VA
Summary
Dynamic financial counselor with a proven track record at R1, enhancing patient satisfaction through effective financial assistance and insurance verification. Skilled in problem-solving and building relationships, I successfully reduced uninsured visits and improved access to healthcare services, demonstrating strong attention to detail and compassionate patient counseling.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Financial Counselor
R1
09.2021 - Current
- Identified healthcare resources and programs for patients unable to meet financial obligations.
- Documented details regarding contact with patients, providers and other individuals in system.
- Educated patients on financial assistance programs to ensure access to necessary healthcare services.
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
- Improved patient satisfaction by offering comprehensive financial counseling services, ensuring clarity on billing and insurance processes.
- Reduced number of uninsured patient visits by guiding them through insurance enrollment processes.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Associate
Lifepoint Health
02.2007 - 09.2021
- Managed patient intake processes to ensure accurate registration and insurance verification.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Monitored compliance with regulatory standards to maintain quality in patient care services.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Facilitated a smooth billing process by promptly identifying and resolving discrepancies in patient accounts.
- Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
- Assisted in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Reduced errors in patient registration by meticulously collecting and inputting data into electronic health records.
- Enhanced communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Boosted overall organization productivity by effectively managing multiple priorities and tasks within a fast-paced hospital environment.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Switchboard Operator
Lifepoint Health
01.2010 - 01.2020
- Operated multi-line switchboard to manage incoming calls efficiently.
- Directed calls to appropriate departments, ensuring timely communication across organization.
- Supported emergency response procedures by prioritizing critical calls during high-pressure situations.
- Connected callers with appropriate professional, department, or business.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Received incoming calls and paged individuals and departments over PA system.
Sales Associate
Sears
01.2012 - 01.2013
- Processed cash and credit transactions efficiently with point-of-sale systems.
- Assisted customers in locating merchandise and answering product inquiries.
- Maintained cleanliness and organization of sales floor and checkout areas.
- Implemented inventory management practices to reduce stock discrepancies.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
Cashier
Harris Teeter
05.2010 - 05.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with inquiries, providing exceptional service and support.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Wine Server
Barrel Oak Winery
04.2010 - 05.2011
- Delivered exceptional customer service to enhance guest experiences and promote wine selections.
- Educated patrons on wine pairings, enhancing dining satisfaction and encouraging repeat visits.
- Served as a knowledgeable resource for guests seeking advice on selecting appropriate wines for special occasions or gifts.
- Conducted in-depth research on a diverse range of wines, ensuring accurate knowledge and proper presentation to patrons.
- Provided exceptional customer service by attentively listening to guests'' needs and promptly addressing any concerns or requests.
- Maintained cleanliness and organization in the wine service area, ensuring a welcoming environment for guests.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
- Maintained accuracy and efficiency when processing sales transactions.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Store Manager
Peebles
05.2003 - 10.2006
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Liberty High School
BealetonAssociate of Arts - General Studies/Music And Language Specialization
Lord Fairfax Communit College
Warrenton, VA05-2027
Skills
- Insurance verification
- Relationships and rapport
- Patient counseling
- Financial counseling
- Telephone etiquette
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Critical thinking
- Verbal and written communication
- Cash handling
Timeline
Financial Counselor
R1
09.2021 - Current
Sales Associate
Sears
01.2012 - 01.2013
Cashier
Harris Teeter
05.2010 - 05.2011
Wine Server
Barrel Oak Winery
04.2010 - 05.2011
Switchboard Operator
Lifepoint Health
01.2010 - 01.2020
Patient Access Associate
Lifepoint Health
02.2007 - 09.2021
Assistant Store Manager
Peebles
05.2003 - 10.2006
High School Diploma -
Liberty High School
Associate of Arts - General Studies/Music And Language Specialization
Lord Fairfax Communit College