LISA SANCHEZ

Interact with the public both in person and via telephone, answering inquiries and providing general information concerning Town services and operations.

Customer Service

Upload files to town database

Process utility payments

Process General Ledger

Create new accounts

Close out accounts

Process payment for Building Department

Distribute mail

Answer telephone & enter sales orders

Developed and deepened customer relationships to drive revenue growth.

Created and updated customer accounts with relevant information.

Collected information on sales and service issues to provide effective resolutions.

Accepted payments and applied to appropriate customer account

Coordinate customer pick ups with warehouse

Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

Answered customers' questions regarding products, prices and availability.

Answer multiple phone lines •Create purchase orders, verify pricing and receive material. Handle all aspects of permitting to include recording NOC's, filling out permit applications, applying for permits and calling in inspections in all local jurisdictions • Insurance Certificates •Create warranty packets •Responded to customer requests via telephone and email •Copied, logged and scanned supporting documentation •Analyzed departmental documents for appropriate distribution and filing •Schedule estimates, roof replacements and dumpsters •Coordinate with roofing crews for roof replacements.

Handles all aspects of scheduling from extensive customer service, preparing estimates, setting up jobs and requesting material.

Coordinates services with appropriate departments.

Assist purchasing of product needed to complete a project.

Entered and maintained data.

Conducted research necessary to process warranty claims.

Collections on an as needed basis.

Permitting in various jurisdictions.

Entered invoices into Great Plains Dynamics and batched for checks, bank drafts up $165,000.00 weekly.

Distributed mail company wide.

Assisted the controller / purchasing department.

In charge of company fleet to include insurance and registrations.

Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Kept vendor files accurate and up-to-date to expedite payment processing.

Created and maintained invoices, reconciled bank records, supervised field employees, payroll up to $ 40,000.00 weekly, and all aspects of Worker's Compensation and General Liability Certificates.