Lisa Donathan
Mount Sterling,KY
Summary
Proactive Cashier/CSR, Server, and Teacher's Aid with extensive experience in customer service, retail operations, and classroom support. Skilled in building relationships, managing high call volumes, and providing personalized service. Dedicated to improving customer satisfaction and fostering a collaborative work environment.
Overview
17
17
years of professional experience
Work History
Cashier/CSR
Lee's
2021.11 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Server
Silver Creek Bar & Grill
2021.07 - 2021.12
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
CSR
Pizza Hut
2019.03 - 2021.07
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
Teachers Aid
Bath County Schools
2008.01 - 2017.01
- Assisted teachers with supervision and care of group of [Number] children.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported classroom activities, tutoring, and reviewing work.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Completed daily reports on attendance and disciplinary performance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Mentored and tutored individual students needing additional help.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Education
High School Diploma -
Montgomery County High School
Mount Sterling, KY05.1986
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier/CSR
Lee's
2021.11 - Current
Server
Silver Creek Bar & Grill
2021.07 - 2021.12
CSR
Pizza Hut
2019.03 - 2021.07
Teachers Aid
Bath County Schools
2008.01 - 2017.01
High School Diploma -
Montgomery County High School
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