Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Dondi

Port Orange,FL

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

My goal is to make sure every child gets the food they need. It's all about feeding or customers with an inviting, caring environment. Seasoned Cafe Manager with strong background in managing daily operations, training staff, and supervising food preparation. Focused on improving customer satisfaction and maintaining high-quality service standards. Strong skills in inventory management, cost control. Proven track record of enhancing cafe ambiance to create memorable experiences for customers. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Cafe Manager

Volusia County Schools
Daytona Beach, FL
08.2023 - Current
  • Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Developed and implemented customer service policies and procedures for cafe staff.
  • Resolved conflicts between team members in a professional manner.
  • Ordered supplies needed for daily operations in a timely manner.
  • Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
  • Ensured all work areas were kept clean and hygienic according to health regulations.
  • Monitored food quality regularly to ensure it was up to required standards.
  • Created and maintained detailed records of all inventory, and HACCP charts
  • Took inventory of supplies and equipment and placed new orders to maintain stock levels.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Delegated work to staff, setting priorities and goals.
  • Trained new employees to perform duties.

School Way Cafe

Volusia County Schools
Daytona Beach, FL
10.2013 - Current
  • Effectively multitasked within fast-paced environment.
  • Followed guidelines for safe serving, appropriate temperatures and proper presentation.
  • Prepared food according to recipe instructions to manage regular school meals.
  • Greeted guests with friendliness and professionalism.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Maintained tools, equipment and surfaces in clean, neat and working order.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed work to top standards, proving best service for students, employees and school visitors.
  • Prepared breakfast, lunch and supper
  • Batch cooking

Education

High School Diploma -

Pittsfield High School
Pittsfield, MA
05.1989

Skills

  • Team player
  • Order Processing
  • Quality Assurance
  • Issue Resolution
  • Attention to Detail
  • Friendly and Outgoing
  • Food Preparation
  • POS Systems
  • Customer Service
  • Safe Food Handling
  • Cash Drawer Operations
  • Payment Processing
  • Adaptability and Flexibility
  • Daily Food Preparation
  • Dependable and Cooperative
  • Multitasking and Organization
  • Time Management and Prioritization
  • Customer Relations
  • Cleaning and Sanitizing
  • Kitchen Safety Standards
  • Employee training
  • Inventory management
  • Conflict resolution
  • Health regulations
  • Supply ordering
  • Shift scheduling
  • Operational efficiency
  • Team leadership
  • Food safety
  • Cafe inventory
  • Employee scheduling
  • Hiring and training employees
  • Health department compliance
  • Cafe operations
  • Active listening
  • Problem-solving
  • Reliability
  • Performance improvement
  • Relationship building
  • Health code compliance
  • Cash handling
  • Employee supervision
  • Money counting
  • Self motivation

Timeline

Cafe Manager

Volusia County Schools
08.2023 - Current

School Way Cafe

Volusia County Schools
10.2013 - Current

High School Diploma -

Pittsfield High School
Lisa Dondi